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Quelle démarche de pilotage logistique dans les activités de service ? Le cas des flux de patients à l’hôpital

Author

Listed:
  • Claude Fiore
  • Nathalie Sampieri-Teissier

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

Abstract

Le pilotage des flux logistiques dans les activités de service va au-delà des flux physiques traditionnels, il s'intéresse également aux flux de clients. Cette logistique dite de service est pourtant un vecteur puissant de pilotage et d'amélioration de la performance opérationnelle au service de la stratégie des organisations. A travers l'exemple de la gestion d'un bloc opératoire dans un hôpital, comme modèle constitutif de la performance hospitalière, les auteurs proposent une démarche de construction du pilotage des flux de clients depuis les théorie de la valeur, en passant par le pilotage des processus, grâce à la construction de chaînes causales de performance et à l'identification d'indicateurs de performance.

Suggested Citation

  • Claude Fiore & Nathalie Sampieri-Teissier, 2010. "Quelle démarche de pilotage logistique dans les activités de service ? Le cas des flux de patients à l’hôpital," Post-Print hal-01356478, HAL.
    • Handle: RePEc:hal:journl:hal-01356478
    Note: View the original document on HAL open archive server: https://hal.science/hal-01356478
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    References listed on IDEAS

    as
    1. Unknown, 2009. "Indicators June-09," Amber Waves:The Economics of Food, Farming, Natural Resources, and Rural America, United States Department of Agriculture, Economic Research Service, pages 1-4, June.
    2. Christophe Herriau, 1999. "Le concept de performance soutenable en comptabilité de gestion," Revue Finance Contrôle Stratégie, revues.org, vol. 2(3), pages 147-177, September.
    3. Nathalie Fabbe-Costes, 2007. "La gestion des chaînes logistiques multi-acteurs : les dimensions organisationnelles d’une gestion lean et agile," Post-Print hal-03313023, HAL.
    Full references (including those not matched with items on IDEAS)

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