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Customer value management: decision support and knowledge management as the missing links

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  • Larry A. Frieder
  • Peter Sherrill

Abstract

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Suggested Citation

  • Larry A. Frieder & Peter Sherrill, 1997. "Customer value management: decision support and knowledge management as the missing links," Proceedings 535, Federal Reserve Bank of Chicago.
    • Handle: RePEc:fip:fedhpr:535
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    File URL: https://fraser.stlouisfed.org/title/bank-structure-conference-9866/technology-wwwpolicyimplicationsforthefutureoffinancialservices-com-724433?page=86
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    References listed on IDEAS

    as
    1. Joseph P. Hughes & William W. Lang & Loretta J. Mester & Choon-Geol Moon, 1996. "Efficient banking under interstate branching," Proceedings, Board of Governors of the Federal Reserve System (U.S.), pages 1045-1075.
    2. Jondrow, James & Knox Lovell, C. A. & Materov, Ivan S. & Schmidt, Peter, 1982. "On the estimation of technical inefficiency in the stochastic frontier production function model," Journal of Econometrics, Elsevier, vol. 19(2-3), pages 233-238, August.
    3. Joseph P. Hughes & William Lang & Loretta J. Mester & Choon-Geol Moon, 1995. "Recovering Technologies that Account for Generalized Managerial Preferences: An Application to Non-Risk-Neutral Banks," Center for Financial Institutions Working Papers 95-16, Wharton School Center for Financial Institutions, University of Pennsylvania.
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    Citations

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    Cited by:

    1. Berger, Allen N. & Demsetz, Rebecca S. & Strahan, Philip E., 1999. "The consolidation of the financial services industry: Causes, consequences, and implications for the future," Journal of Banking & Finance, Elsevier, vol. 23(2-4), pages 135-194, February.

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