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Workflow Management: Models, Methods, and Systems


  • Wil van der Aalst

    () (Eindhoven University of Technology)

  • Kees van Hee

    () (Eindhoven University of Technology)


This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization's resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the right time. The book provides a basic overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets. Because Petri nets make definitions easier to understand for nonexperts, they facilitate communication between designers and users. The book includes a chapter of case studies, review exercises, and a glossary. A special Web site developed by the authors,, features animation, interactive examples, lecture materials, exercises and solutions, relevant links, and other valuable resources for the classroom.

Suggested Citation

  • Wil van der Aalst & Kees van Hee, 2004. "Workflow Management: Models, Methods, and Systems," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262720469, January.
  • Handle: RePEc:mtp:titles:0262720469

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    Cited by:

    1. repec:spr:infosf:v:13:y:2011:i:2:d:10.1007_s10796-009-9190-z is not listed on IDEAS
    2. repec:spr:infsem:v:15:y:2017:i:2:d:10.1007_s10257-016-0330-y is not listed on IDEAS
    3. D. Venkatesan & S. Sridhar, 0. "A novel programming framework for architecting next generation enterprise scale information systems," Information Systems and e-Business Management, Springer, vol. 0, pages 1-46.

    More about this item


    workflow management; Petri nets;

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics


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