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Comparison of Different Simulations Methods in Case of Service-Providing Companies

Author

Listed:
  • Biserka Runje

    (University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia)

  • Elizabeta Krstic Vukelja

    (University of Zagreb - School of Dental Medicine, Zagreb, Croatia)

  • Amalija Horvatic

    (University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia)

Abstract

Optimal functioning of a market oriented company, in particular the service providing company, is an important example of optimisation of actions within the context of complex environment. In this article we discuss the prospective approach to represent reliably the quality dynamics of such a company, in order to contribute to possible future its quality management. The agent-based modelling is extracted, among the set of modelling methods, to serve as a frame for representing the generic service providing company and to analyse its dynamics with emphasis on extracting the quality dynamics.

Suggested Citation

  • Biserka Runje & Elizabeta Krstic Vukelja & Amalija Horvatic, 2015. "Comparison of Different Simulations Methods in Case of Service-Providing Companies," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 13(3), pages 472-478.
    • Handle: RePEc:zna:indecs:v:13:y:2015:i:3:p:472-478
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    References listed on IDEAS

    as
    1. Kaihara, Toshiya, 2003. "Multi-agent based supply chain modelling with dynamic environment," International Journal of Production Economics, Elsevier, vol. 85(2), pages 263-269, August.
    2. Elizabeta Krstic Vukelja & Biserka Runje, 2014. "Quality Service Evaluation through the System of Complaints and Praise," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 12(1), pages 78-91.
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    More about this item

    Keywords

    agent based modelling; service providing company; simulation modelling;
    All these keywords.

    JEL classification:

    • C63 - Mathematical and Quantitative Methods - - Mathematical Methods; Programming Models; Mathematical and Simulation Modeling - - - Computational Techniques
    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure

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