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Key success factors for social services organizations in Poland

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  • Kotas Maria

    (University of Economics in Katowice, Department of Public Management and Social Sciences)

Abstract

The basic goal behind any action undertaken in an organization management is the will to achieve success. Key (or critical) success factors are the organization’s resources, competence and qualification that create its competitive advantage on a particular market at a given time, and are able to determine its possible future success. The aim of this article is the analysis of the discrepancies between the factual and perceived key success factors of the social service organizations. The results point to the management of social services organisations not possessing enough knowledge about the factors responsible for the success of the entities they manage. This signifies the need to equip the management of the social services organisations with a theoretical background and practical knowledge which will allow them to manage with the expected results.

Suggested Citation

  • Kotas Maria, 2015. "Key success factors for social services organizations in Poland," Management, Sciendo, vol. 19(2), pages 122-135, December.
    • Handle: RePEc:vrs:manmen:v:19:y:2015:i:2:p:122-135:n:9
    DOI: 10.1515/manment-2015-0018
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    References listed on IDEAS

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    1. Bullen, Christine V. & Rockart, John F., 1981. "A primer on critical success factors," Working papers 1220-81. Report (Alfred P, Massachusetts Institute of Technology (MIT), Sloan School of Management.
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