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Resource and Internal Process Management in Third Party Logistics

Author

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  • Kotlars Aleksandrs

    (Riga Technical University,Riga, Latvia)

Abstract

Contemporary third-party logistics (3PL) companies tend to broaden their competences in different fields and apart from traditional logistics services provide various value-added services to their customers. A systematic approach of 3PL resource management, as well as performance and quality indicator measurement are needed to forecast development of key performance indicators of a company. The purpose of this study is to discover contemporary tendencies of 3PL with regard to resources, performance and quality related issues, to determine resources, processes and quality indicators of 3PL, and to develop a system dynamics model for optimization of internal resources and processes of a company. The paper provides a systematic review of literature related to management of 3PL resources, quality and performance measurement. A model of management and optimization of 3PL resources and internal processes is developed by applying System Dynamics. The developed model consists of six blocks, namely, commercial activities, operations, procurement, administration, personnel management and quality management, representing different areas of internal activities of 3PL.

Suggested Citation

  • Kotlars Aleksandrs, 2018. "Resource and Internal Process Management in Third Party Logistics," Economics and Business, Sciendo, vol. 32(1), pages 228-246, December.
    • Handle: RePEc:vrs:ecobus:v:32:y:2018:i:1:p:228-246:n:18
    DOI: 10.2478/eb-2018-0018
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    References listed on IDEAS

    as
    1. Kayakutlu, Gulgun & Buyukozkan, Gulcin, 2011. "Assessing performance factors for a 3PL in a value chain," International Journal of Production Economics, Elsevier, vol. 131(2), pages 441-452, June.
    2. Rajesh, R. & Pugazhendhi, S. & Ganesh, K. & Ducq, Yves & Lenny Koh, S.C., 2012. "Generic balanced scorecard framework for third party logistics service provider," International Journal of Production Economics, Elsevier, vol. 140(1), pages 269-282.
    3. Liu, Chiung-Lin & Lyons, Andrew C., 2011. "An analysis of third-party logistics performance and service provision," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(4), pages 547-570, July.
    4. Yew Wong, Chee & Karia, Noorliza, 2010. "Explaining the competitive advantage of logistics service providers: A resource-based view approach," International Journal of Production Economics, Elsevier, vol. 128(1), pages 51-67, November.
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