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Public-Private Partnerships for E-Government Services: Lessons from Malaysia


  • Maniam Kaliannan

    () (Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA)

  • Halimah Awang

    () (Faculty of Economics and Administration, University of Malaya)

  • Murali Raman

    () (Faculty of Management, Multimedia University Malaysia)


Implementation of e-government is seen as a tool to improve government service delivery to citizens, businesses and within government agencies. The benefits could be more transparency, greater convenience, less corruption, revenue growth and cost reduction. However, lack of financial resources, and low levels of skills and limited capacity of governments are some of the main obstacles faced in pursuance of e-government nationwide. The introduction of Public-Private Partnerships (PPP) is seen as a solution to overcome many of the obstacles and challenges faced by governments in realizing the objectives of e-government projects. PPP model is expected to increase opportunities for both the public and private sectors to serve their customers more effectively and efficiently. The main aim of this paper is to explore the need for PPP in e-government service delivery. This is done by discussing some success stories and looking at lessons learned by the Malaysian government to serve the stakeholders better in line with its vision and mission.

Suggested Citation

  • Maniam Kaliannan & Halimah Awang & Murali Raman, 2010. "Public-Private Partnerships for E-Government Services: Lessons from Malaysia," Institutions and Economies (formerly known as International Journal of Institutions and Economies), Faculty of Economics and Administration, University of Malaya, vol. 2(2), pages 207-220, October.
  • Handle: RePEc:umk:journl:v:2:y:2010:i:2:p:207-220

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    References listed on IDEAS

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    Cited by:

    1. Simplice A. Asongu, 2013. "Fighting Corruption when Existing Corruption-Control Levels Count: What do Wealth-Effects Tell us in Africa?," Institutions and Economies (formerly known as International Journal of Institutions and Economies), Faculty of Economics and Administration, University of Malaya, vol. 5(3), pages 53-74, October.
    2. Jovana Zoroja, 2011. "Internet, E-commerce and E-government: Measuring the Gap between European Developed and Post-Communist Countries," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage:, vol. 9(2), pages 119-133.
    3. Simplice A. Asongu, 2014. "Fighting Software Piracy: Which IPRs Laws Matter in Africa?," Institutions and Economies (formerly known as International Journal of Institutions and Economies), Faculty of Economics and Administration, University of Malaya, vol. 6(2), pages 1-26, July.
    4. Simplice A, Asongu, 2012. "Fighting software piracy: which IPRs laws (treaties) matter in Africa?," MPRA Paper 43590, University Library of Munich, Germany.

    More about this item


    - public-private partnership; information; communication; technology; e-government;

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • L88 - Industrial Organization - - Industry Studies: Services - - - Government Policy
    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications


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