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Influencing Factors Of E-Government Services Adoption In Bosnia And Herzegovina

Author

Listed:
  • Edin Osmanbegovic

    (University of Tuzla, Univerzitetska 8, 75000 Tuzla)

  • Zijad Lugavic

    (Pomocnik Gradonacelnika, GRAD TUZLA, Gradska uprava, Sluzba za ekonomski razvoj i drustvene djelatnosti, ZAVNOBIH-a broj 11)

Abstract

Worldwide, e-government is becoming very important in providing public services. Successful implementation of e-government depends on two sides. One side represents government with their view of e-government implementation, and at another side are citizens’, NGO’s and private sector as users of e-government services with their needs and views of e-government services. So, to make the successful implementation of e-government services, the government needs to take into account wishes (needs for digital services) of their citizens’. In that way, the government will prevent low-level of adoption and usage of e-government services, which is connected especially with developing countries. To address this issue, this study will try to identify key determinants affecting citizens’ adoption and usage of e-government services in Bosnia and Herzegovina. For that purpose, study adopted UTAUT model to identify and explore determinants of citizens’ adoption of e-government services. Regarding all previously mentioned, the main goal of this study can be defined as the way to identify key determinants affecting e-government adoption by citizens’ in the state of Bosnia and Herzegovina. The survey results, conducted on a sample of 553 citizens’ of Bosnia and Herzegovina, found that determinants social influence, effort expectancy and performance expectancy are statistically most influential determinants of citizens’ adoption of e-government services. Also, citizens’ adoption and usage of e-government services depend on citizens’ age, level of education and internet experience. The conclusion can be that successful e-government services implementation greatly depend on citizens’ adoption and usage of e-government services.

Suggested Citation

  • Edin Osmanbegovic & Zijad Lugavic, 2018. "Influencing Factors Of E-Government Services Adoption In Bosnia And Herzegovina," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 16(2), pages 39-51, November.
    • Handle: RePEc:tuz:journl:v:16:y:2018:i:2:p:39-51
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    References listed on IDEAS

    as
    1. Omar Al Hujran & Anas Aloudat & Ikhlas Altarawneh, 2013. "Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 9(2), pages 1-19, April.
    2. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    3. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    e-Government adoption; public services; UTAUT;
    All these keywords.

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H49 - Public Economics - - Publicly Provided Goods - - - Other
    • H73 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Interjurisdictional Differentials and Their Effects

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