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Social Linking and Human Resources Management in the Service Sector

Author

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  • E. Rémy
  • S. Kopel

Abstract

Since the 1990s, the service sector has been searching for new ways to make a difference. At the same time a need for social linking has emerged from the consumer society. So, the first part of this trans-disciplinary article is devoted to the relevance of grouping together within a single concept the elements of a service which create a social link. The role of the contact staff in the functioning of this concept is a central one, so the second part will try to pinpoint the implications of this socialising process on Human Resources Management policy.

Suggested Citation

  • E. Rémy & S. Kopel, 2002. "Social Linking and Human Resources Management in the Service Sector," The Service Industries Journal, Taylor & Francis Journals, vol. 22(1), pages 35-56, January.
    • Handle: RePEc:taf:servic:v:22:y:2002:i:1:p:35-56
    DOI: 10.1080/714005060
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    Cited by:

    1. Fernando Peris Bonet & Carlos Rueda Armengot & Miguel Ángel Galindo Martín, 2011. "Entrepreneurial success and human resources," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 68-80, March.
    2. Gahinet, Marie-Christine & Cliquet, Gérard, 2018. "Proximity and time in convenience store patronage: Kaïros more than chronos," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 1-9.
    3. Yang Yang & Zhongqiu Li & Yingying Su & Shanshan Wu & Boyou Li, 2019. "Customers as Co-Creators: Antecedents of Customer Participation in Online Virtual Communities," IJERPH, MDPI, vol. 16(24), pages 1-15, December.
    4. Huayan Shen & Zhiyong Ou & Kexin Bi & Yu Gao, 2023. "Impact of Customer Predictive Ability on Sustainable Innovation in Customized Enterprises," Sustainability, MDPI, vol. 15(13), pages 1-18, July.

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