IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v21y2019i11p1595-1619.html
   My bibliography  Save this article

Co-design: from expert- to user-driven ideas in public service design

Author

Listed:
  • Jakob Trischler
  • Timo Dietrich
  • Sharyn Rundle-Thiele

Abstract

While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors.

Suggested Citation

  • Jakob Trischler & Timo Dietrich & Sharyn Rundle-Thiele, 2019. "Co-design: from expert- to user-driven ideas in public service design," Public Management Review, Taylor & Francis Journals, vol. 21(11), pages 1595-1619, November.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1595-1619
    DOI: 10.1080/14719037.2019.1619810
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2019.1619810
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2019.1619810?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Georgios Kontogeorgis & Nikolaos Varotsis, 2021. "Reinstating Greek E-Governance: A Framework For E-Government Benchmarking, Improvement And Government Policies," Public administration issues, Higher School of Economics, issue 6, pages 103-127.
    2. Vieira, Alessandro Diogo & Leite, Higor & Volochtchuk, Ana Vitória Lachowski, 2022. "The impact of voice assistant home devices on people with disabilities: A longitudinal study," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    3. Trischler, Jakob & Johnson, Mikael & Kristensson, Per, 2020. "A service ecosystem perspective on the diffusion of sustainability-oriented user innovations," Journal of Business Research, Elsevier, vol. 116(C), pages 552-560.
    4. Busse, Maria & Zscheischler, Jana & Zoll, Felix & Rogga, Sebastian & Siebert, Rosemarie, 2023. "Co-design approaches in land use related sustainability science – A systematic review," Land Use Policy, Elsevier, vol. 129(C).
    5. Lotte Vallentin-Holbech & Julie Dalgaard Guldager & Timo Dietrich & Sharyn Rundle-Thiele & Gunver Majgaard & Patricia Lyk & Christiane Stock, 2020. "Co-Creating a Virtual Alcohol Prevention Simulation with Young People," IJERPH, MDPI, vol. 17(3), pages 1-12, February.
    6. Alison Kennedy & Catherine Cosgrave & Joanna Macdonald & Kate Gunn & Timo Dietrich & Susan Brumby, 2021. "Translating Co-Design from Face-to-Face to Online: An Australian Primary Producer Project Conducted during COVID-19," IJERPH, MDPI, vol. 18(8), pages 1-14, April.
    7. Ilaria Mariani & Irene Bianchi, 2023. "Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
    8. Sorin-Aurel Moraru & Adrian Alexandru Moșoi & Dominic Mircea Kristaly & Ionuț Moraru & Vlad Ștefan Petre & Delia Elisabeta Ungureanu & Liviu Marian Perniu & Dan Rosenberg & Maria Elena Cocuz, 2022. "Using IoT Assistive Technologies for Older People Non-Invasive Monitoring and Living Support in Their Homes," IJERPH, MDPI, vol. 19(10), pages 1-22, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:21:y:2019:i:11:p:1595-1619. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.