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The role of mobile money in improving the financial inclusion of Nairobi’s urban poor

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  • Kyung-ha Kim

Abstract

The aim of this research is to examine the extent to which mobile money has improved the financial inclusion of Nairobi’s urban poor. Nairobi is Kenya’s largest and most developed city, but it is also the city where the country’s largest slum is located. The city’s poorest strata, the so-called urban poor, account for a large proportion of Nairobi’s population; most of them face exclusion from accessing formal financial services. However, mobile money has enabled them to access financial services more easily. Based on survey research conducted by the author in Nairobi, this paper demonstrates that the urban poor were far less likely to have a bank account than middle- and high-income groups, but that they had a high need for saving services/safe money storage. Mobile money has provided a savings service that is better suited to the needs of the urban poor than that offered by other channels and has enabled them to save small amount of money more frequently. This has encouraged greater use of mobile money and has significantly decreased levels of financial exclusion amongst the urban poor (p

Suggested Citation

  • Kyung-ha Kim, 2020. "The role of mobile money in improving the financial inclusion of Nairobi’s urban poor," African Journal of Science, Technology, Innovation and Development, Taylor & Francis Journals, vol. 12(7), pages 855-865, November.
    • Handle: RePEc:taf:rajsxx:v:12:y:2020:i:7:p:855-865
    DOI: 10.1080/20421338.2020.1733281
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    References listed on IDEAS

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    1. Palak Mittal & Ravi Inder Singh, 2025. "Changing Landscape of Financial Inclusion Through FinTech: A Systematic Literature Review," Paradigm, , vol. 29(1), pages 27-43, June.
    2. Kodongo, Odongo, 2024. "Financial inclusion effects of engaging with the fintech ecosystem," International Review of Economics & Finance, Elsevier, vol. 96(PB).
    3. Kodongo, Odongo, 2023. "Does the fintech ecosystem promote effective financial inclusion in Kenya?," KBA Centre for Research on Financial Markets and Policy Working Paper Series 70, Kenya Bankers Association (KBA).
    4. Eliud Kibuchi & Ivy Chumo & Caroline Kabaria & Helen Elsey & Penelope Phillips-Howard & Noemia Teixeira de Siqueira-Filha & Lana Whittaker & Alastair H Leyland & Blessing Mberu & Linsay Gray, 2024. "Health inequalities at the intersection of multiple social determinants among under five children residing Nairobi urban slums: An application of multilevel analysis of individual heterogeneity and discriminatory accuracy (MAIHDA)," PLOS Global Public Health, Public Library of Science, vol. 4(2), pages 1-22, February.
    5. repec:rza:wpaper:893 is not listed on IDEAS

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