IDEAS home Printed from https://ideas.repec.org/a/taf/oabmxx/v7y2020i1p1735690.html
   My bibliography  Save this article

Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

Author

Listed:
  • Hafiez Sofyani
  • Hosam Alden Riyadh
  • Heru Fahlevi

Abstract

This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried out in the local government (city) of Surabaya, Indonesia. The population of this study is all Local Government Organizations (LGOs) in the Surabaya, while the samples are LGOs for public services and administration. Data was gathered through the questionnaires distributed directly to the respondents. The respondents are LGOs employees who are involved with e-government implementation. The number of distributed questionnaires was 200, but there were only 141 returned and analyzed. The partial Least Square-Structural Equation Modeling (PLS-SEM) was utilized to analize the data. The results of this study demonstrate that the culture of compliance in IT associates with service quality, accountability, and transparency indirectly through effective ITG. The result implies that effective ITG is a crucial aspect that must be considered for achieving successful e-government development in Indonesian local governments.

Suggested Citation

  • Hafiez Sofyani & Hosam Alden Riyadh & Heru Fahlevi, 2020. "Improving service quality, accountability and transparency of local government: The intervening role of information technology governance," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1735690-173, January.
    • Handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1735690
    DOI: 10.1080/23311975.2020.1735690
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/23311975.2020.1735690
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/23311975.2020.1735690?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Cañizares-Espada Manuela & Muñoz-Colomina Clara Isabel & Pérez-Estébanez Raquel & Urquía-Grande Elena, 2021. "Transparency and Accessibility in Municipalities: The Case of Social Services in Spain," Central European Journal of Public Policy, Sciendo, vol. 15(5), pages 31-54, June.
    2. Juan-Carlos Garrido-Rodríguez & Marta Garrido-Montañés & Germán López-Pérez & Elisabeth Zafra-Gómez, 2022. "The Importance of Measuring Local Governments’ Information Disclosure: Comparing Transparency Indices in Spain," Sustainability, MDPI, vol. 14(20), pages 1-17, October.
    3. Sovianur Kure & Muhammad Basir-Cyio & Bakri Hasanuddin, 2021. "The Effect of Organizational Commitment, Competence, and Information Technology on the Performance of Regional Apparatus Organizations (OPD) of the Tojo Una-Una Regency Government and Their Impact on ," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(10), pages 408-420, October.
    4. Pavel Krpálek & Kateřina Berková & Andrea Kubišová & Katarína Krpálková Krelová & Dagmar Frendlovská & Daniela Spiesová, 2021. "Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development," Sustainability, MDPI, vol. 13(10), pages 1-17, May.
    5. Jorge Hochstetter & Felipe Vásquez & Mauricio Diéguez & Ana Bustamante & Jeferson Arango-López, 2023. "Transparency and E-Government in Electronic Public Procurement as Sustainable Development," Sustainability, MDPI, vol. 15(5), pages 1-24, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1735690. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://cogentoa.tandfonline.com/OABM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.