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Business service firms, service space and the management of change


  • John R. Bryson


The growth of business service firms represents the latest stage in a continuing twentieth century process of technological and organizational restructuring of production and labour skills. It is associated with the rising information intensiveness of production and the development of an economy of signs. Business service activities located in service spaces drive innóva.tions both in production technology and in management systems. The co-presence of business service firms with their clients as well as other business service firms shapes the possibilities of trust between them. A detailed case study of the way in which large client firms utilize the services of independent business service companies is provided. This is followed by an examination of the relationship between small firms and business service expertise. A dual information economy may be developing in which large firms are able to search for specialist business service expertise irrespective of its location, while SMEs are tied into local providers of more generalist expertise.

Suggested Citation

  • John R. Bryson, 1997. "Business service firms, service space and the management of change," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 9(2), pages 93-112, January.
  • Handle: RePEc:taf:entreg:v:9:y:1997:i:2:p:93-112
    DOI: 10.1080/08985629700000005

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    References listed on IDEAS

    1. J N Marshall & N Alderman & C Wong & A Thwaites, 1993. "The Impact of Government-Assisted Management Training and Development on Small and Medium-Sized Enterprises in Britain," Environment and Planning C, , vol. 11(3), pages 331-348, September.
    2. Luis Rubalcaba-Bermejo & Juan R. Cuadrado-Roura, 1995. "Urban Hierarchies and Territorial Competition in Europe: Exploring the Role of Fairs and Exhibitions," Urban Studies, Urban Studies Journal Limited, vol. 32(2), pages 379-400, March.
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    Cited by:

    1. John Bryson & David Ingram & Peter Daniels, 1999. "Evaluating the Impact of Business Service Expertise and Business Links on the Performance of SMEs in England," Working Papers wp124, Centre for Business Research, University of Cambridge.
    2. Deimel, Mark & Arens, Ludwig & Theuvsen, Ludwig, 2011. "The Influence of Clusters on the Competitiveness of Hog Production: The Example of Northwestern Germany," International Journal on Food System Dynamics, International Center for Management, Communication, and Research, vol. 2(2), pages 1-12, December.
    3. Peter Daniels & Pengfei Ni, 2014. "Urbanisation and changes in the sectoral structure of economic development: the scale of the manufacturing sector in Chinese cities and the shift towards service industry," Working Papers hal-00943972, HAL.
    4. John R. Bryson, 2010. "Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 28, Edward Elgar Publishing.

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