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A process approach in measuring quality costs of construction projects: model development

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Listed:
  • Raymond Aoieong
  • S. L. Tang
  • Syed Ahmed

Abstract

One of the most effective tools for evaluating the success of a quality management programme is the measurement of quality costs (prevention, appraisal and failure costs). The application of the concept of quality costs originated in the manufacturing industry in the early 1950s. As increasing attention has been given to improving the overall quality in the construction process since the early 1980s, the application of total quality management (TQM) practices in the construction industry has gained much popularity. A systematic approach is needed for measuring quality costs, especially in the construction industry, due to the great number and complexity of activities involved in a typical project. This paper describes how a simple methodology can be used to capture quality costs in construction projects. Pre-existing models for capturing construction quality costs, by Davis, by Abdul-Rahman, by Low and Yeo and by others, recognize quality cost components but do not address the causes or sources of unwanted deviations. This paper proposes an alternative approach, based on the process cost model and in conformance with BS6143 (1992), which is thought to better facilitate the fundamental goal of TQM, i.e. continual process improvement. A number of professionals involved in construction quality management were interviewed and responded favourably to the practicality of the proposed framework in the construction context.

Suggested Citation

  • Raymond Aoieong & S. L. Tang & Syed Ahmed, 2002. "A process approach in measuring quality costs of construction projects: model development," Construction Management and Economics, Taylor & Francis Journals, vol. 20(2), pages 179-192.
    • Handle: RePEc:taf:conmgt:v:20:y:2002:i:2:p:179-192
    DOI: 10.1080/01446190110109157
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    References listed on IDEAS

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    1. Porter, Leslie J. & Rayner, Paul, 1992. "Quality costing for total quality management," International Journal of Production Economics, Elsevier, vol. 27(1), pages 69-81, April.
    2. Peter Love & Heng Li, 2000. "Quantifying the causes and costs of rework in construction," Construction Management and Economics, Taylor & Francis Journals, vol. 18(4), pages 479-490.
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    Citations

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    Cited by:

    1. Yehiel Rosenfeld, 2009. "Cost of quality versus cost of non-quality in construction: the crucial balance," Construction Management and Economics, Taylor & Francis Journals, vol. 27(2), pages 107-117.
    2. Markus Hoppe & Avner Engel & Shalom Shachar, 2007. "SysTest: Improving the verification, validation, and testing process— Assessing six industrial pilot projects," Systems Engineering, John Wiley & Sons, vol. 10(4), pages 323-347, December.
    3. Rodney Stewart & Clinton Spencer, 2006. "Six-sigma as a strategy for process improvement on construction projects: a case study," Construction Management and Economics, Taylor & Francis Journals, vol. 24(4), pages 339-348.

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