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Organisational capabilities and the role of routines in the emergence of a modern life insurer: The story of the AMP

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  • M. J. Keneley

Abstract

In 1954 the Australian Mutual Provident Society (AMP) undertook a major organisational restructure. This reform provided the foundation upon which the Society was able to develop into a diversified financial intermediary in the following decades. This paper investigates the changing organisational structure within Australia's largest life insurer as it evolved from a branch structure to a multi-divisional form of management in the 1950s. The specialisation encouraged by the divisional system allowed the development of higher order routines upon which the executive could draw. The resulting growth and sophistication of the organisation in the late 1950s ensured higher order routines were able to develop to promote further development.

Suggested Citation

  • M. J. Keneley, 2009. "Organisational capabilities and the role of routines in the emergence of a modern life insurer: The story of the AMP," Business History, Taylor & Francis Journals, vol. 51(2), pages 248-267.
    • Handle: RePEc:taf:bushst:v:51:y:2009:i:2:p:248-267
    DOI: 10.1080/00076790902726608
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    References listed on IDEAS

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    1. Teppo Felin & Nicolai J. Foss, 2004. "Organizational Routines A Sceptical Look," DRUID Working Papers 04-13, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
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    Cited by:

    1. Monica J. Keneley, 2012. "The Development of the Institutional Investor: The Case of Australian Life Insurers 1945–85," Australian Economic History Review, Economic History Society of Australia and New Zealand, vol. 52(3), pages 270-292, November.
    2. Maixe-Altes, J. Carles, 2011. "Governance in Spanish Savings Banks. A Historical Perspective," MPRA Paper 29535, University Library of Munich, Germany.

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