IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v59y2025i1d10.1007_s11135-024-01954-2.html
   My bibliography  Save this article

Monitoring delivery time using a multiaspect distribution-free method

Author

Listed:
  • Marco Marozzi

    (University of Ferrara)

  • Filippo Maganza

    (Ca’ Foscari University of Venice)

  • Amitava Mukherjee

    (Xavier School of Management Jamshedpur)

Abstract

In the field of food service logistics, monitoring pizza delivery time is an important issue. The importance of timely pizza deliveries mirrors broader societal expectations of instant gratification and time efficiency. In this paper, we propose a new approach for designing distribution-free monitoring methods which is based on the nonparametric combination of dependent tests framework (NPC), borrowed from hypothesis testing and permutation testing theory. We analyze the application of NPC to combine several tests in order to address different aspects of the problem or viewpoints of the data. Studying the corresponding multi-aspect NPC process monitoring schemes, we discovered that combining only linear rank tests leads to a distribution-free NPC methods, whereas combining at least one non linear rank test may lead to a non distribution-free NPC method. One of the most interesting results has been obtained with the NPC Wilcoxon–Van der Waerden process monitoring method. This method takes full advantage of the flexibility of the NPC framework performing well under a wide variety of process distributions. The methods are illustrated by analyzing a real data set.

Suggested Citation

  • Marco Marozzi & Filippo Maganza & Amitava Mukherjee, 2025. "Monitoring delivery time using a multiaspect distribution-free method," Quality & Quantity: International Journal of Methodology, Springer, vol. 59(1), pages 79-110, February.
  • Handle: RePEc:spr:qualqt:v:59:y:2025:i:1:d:10.1007_s11135-024-01954-2
    DOI: 10.1007/s11135-024-01954-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11135-024-01954-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s11135-024-01954-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ray, Arghya & Dhir, Amandeep & Bala, Pradip Kumar & Kaur, Puneet, 2019. "Why do people use food delivery apps (FDA)? A uses and gratification theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 221-230.
    2. Livio Corain & Luigi Salmaso, 2013. "Nonparametric permutation and combination‐based multivariate control charts with applications in microelectronics," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 29(4), pages 334-349, July.
    3. Yeo, Vincent Cheow Sern & Goh, See-Kwong & Rezaei, Sajad, 2017. "Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 150-162.
    4. Marozzi, Marco, 2004. "A bi-aspect nonparametric test for the two-sample location problem," Computational Statistics & Data Analysis, Elsevier, vol. 44(4), pages 639-648, January.
    5. Lohithaksha M. Maiyar & Ramakrishnan Ramanathan & Indira Roy & Usha Ramanathan, 2023. "A Decision Support Model for Cost-Effective Choice of Temperature-Controlled Transport of Fresh Food," Sustainability, MDPI, vol. 15(8), pages 1-22, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Daniel Belanche & Luis V. Casaló & Carlos Flavián & Alfredo Pérez-Rueda, 2021. "The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 45-75, March.
    2. Shankar, Amit & Dhir, Amandeep & Talwar, Shalini & Islam, Nazrul & Sharma, Piyush, 2022. "Balancing food waste and sustainability goals in online food delivery: Towards a comprehensive conceptual framework," Technovation, Elsevier, vol. 117(C).
    3. Anbumathi, Rajendiran & Dorai, Sriram & Palaniappan, Umayal, 2023. "Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    4. Kumar, Sushant & Shah, Arunima, 2021. "Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    5. Yeo, Sook Fern & Tan, Cheng Ling & Teo, Shen Long & Tan, Kim Hua, 2021. "The role of food apps servitization on repurchase intention: A study of FoodPanda," International Journal of Production Economics, Elsevier, vol. 234(C).
    6. Tandon, Anushree & Kaur, Puneet & Bhatt, Yogesh & Mäntymäki, Matti & Dhir, Amandeep, 2021. "Why do people purchase from food delivery apps? A consumer value perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    7. Chidchanok Inthong & Thanapong Champahom & Sajjakaj Jomnonkwao & Vuttichai Chatpattananan & Vatanavongs Ratanavaraha, 2022. "Exploring Factors Affecting Consumer Behavioral Intentions toward Online Food Ordering in Thailand," Sustainability, MDPI, vol. 14(14), pages 1-17, July.
    8. Le Giang Nam & Nguyen Thi Thuan An, 2021. "Factors Affecting the Continuance Intention to Use Food Delivery Apps of The Millennials in Ho Chi Minh City," Technium Social Sciences Journal, Technium Science, vol. 18(1), pages 404-417, April.
    9. Rupam Chowdhury, 2023. "Impact of perceived convenience, service quality and security on consumers’ behavioural intention towards online food delivery services: the role of attitude as mediator," SN Business & Economics, Springer, vol. 3(1), pages 1-23, January.
    10. Fan Cheong & Rob Law, 2022. "Will Macau’s Restaurants Survive or Thrive after Entering the O2O Food Delivery Platform in the COVID-19 Pandemic?," IJERPH, MDPI, vol. 19(9), pages 1-19, April.
    11. Han-Shen Chen & Chia-Hsing Liang & Shu-Yi Liao & Hung-Yu Kuo, 2020. "Consumer Attitudes and Purchase Intentions toward Food Delivery Platform Services," Sustainability, MDPI, vol. 12(23), pages 1-18, December.
    12. Das, Manoj & Ramalingam, Mahesh, 2022. "What drives product involvement and satisfaction with OFDs amid COVID-19?," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    13. Anshu, Kumari & Gaur, Loveleen & Singh, Gurmeet, 2022. "Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    14. Syed Rashid Hussain Shah & Sumera Syed & Aliyah S. Buchoon, 2024. "Antecedents of digital transformation of Trinidad’s fast-food industry: an empirical investigation from the untapped Caribbean market," SN Business & Economics, Springer, vol. 4(11), pages 1-24, November.
    15. Mohd Adib Izzat Mohd Nor & Zubaidah Mohd Ali Tan & Mohamad Daim Darson & Akmal Adanan & Saidatul Afzan Abdul Aziz, 2025. "Customer’s Intention to Use Online Food Delivery Services (OFDS) in Penang, Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(2), pages 4557-4568, February.
    16. Valerie Kilders & Vincenzina Caputo & Jayson L. Lusk, 2024. "Consumer preferences for food away from home: Dine in versus delivery," American Journal of Agricultural Economics, John Wiley & Sons, vol. 106(2), pages 496-525, March.
    17. Seo, Kyowon & Roh, Taewoo, 2025. "Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
    18. Kumar, Sushant & Jain, Aarushi & Hsieh, Jung-Kuei, 2021. "Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    19. Nurul Labanihuda Abdull Rahman, 2022. "A Review and Bibliometric Analysis of Online Food Delivery by Using Scopus Database ," GATR Journals jmmr303, Global Academy of Training and Research (GATR) Enterprise.
    20. Talwar, Shalini & Dhir, Amandeep & Scuotto, Veronica & Kaur, Puneet, 2021. "Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study," Journal of Business Research, Elsevier, vol. 131(C), pages 25-39.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:59:y:2025:i:1:d:10.1007_s11135-024-01954-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.