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The analysis of risk perception with fuzzy means-end approach

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  • Ling-Zhong Lin

  • Tsuen-Ho Hsu

Abstract

Visitors’ risk perceptions have been found to influence the on-site behavior of tourists and their intention to return to a destination or to recommend it to others. This study discusses how the uses of a means-end approach with fuzzy conceptualization in eliciting the perception of tourism risks in a better understanding of the visitors’ perceptual orientation toward the tourism values. We provide a hierarchy value map that fuses the attribute–consequence–value (A–C–V) and fuzzy linguistics to effectively and efficiently understand vacation risks and risk characteristics. Fuzzy logic is also adopted to deal with the ill-defined nature of the tourist linguistic judgments required in the proposed means-end chain. This research findings suggest that additionally to managing the most likely risks, tourist resorts should be prepared to cope with worst case scenarios such as “Thunderstorm”, “Bus accident”, “Food poisoning” and “Cable car accident”. From an overall risk perceptive, tourists are most concerned with dominant perceptual orientation of risk delivers being “Bus accident” → “Decrease of trust in the safety management as a result of the event of damage” → “Anger”. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Ling-Zhong Lin & Tsuen-Ho Hsu, 2013. "The analysis of risk perception with fuzzy means-end approach," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(2), pages 713-734, February.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:2:p:713-734
    DOI: 10.1007/s11135-011-9540-z
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    References listed on IDEAS

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    1. Sunstein, Cass R, 2003. "Terrorism and Probability Neglect," Journal of Risk and Uncertainty, Springer, vol. 26(2-3), pages 121-136, March-May.
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    Cited by:

    1. Fangnan Cui & Yaolong Liu & Yuanyuan Chang & Jin Duan & Jizu Li, 2016. "An overview of tourism risk perception," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 82(1), pages 643-658, May.

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