Advanced workforce management for effective customer services
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References listed on IDEAS
- Xia Pan & Jeffrey Jarrett, 2004. "Applying State Space to SPC: Monitoring Multivariate Time Series," Journal of Applied Statistics, Taylor & Francis Journals, vol. 31(4), pages 397-418.
CitationsCitations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
- Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
- Eltigani, Dalia & Masri, Syafrudin, 2015. "Challenges of integrating renewable energy sources to smart grids: A review," Renewable and Sustainable Energy Reviews, Elsevier, vol. 52(C), pages 770-780.
- Schwarz, Justus Arne & Selinka, Gregor & Stolletz, Raik, 2016. "Performance analysis of time-dependent queueing systems: Survey and classification," Omega, Elsevier, vol. 63(C), pages 170-189.
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KeywordsContact centre; Service quality; Operations research; Queuing theory; Work force management;
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