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Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context

Author

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  • Frank Bivar Franque

    (Universidade Católica de Moçambique
    NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa)

  • Tiago Oliveira

    (NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa)

  • Carlos Tam

    (NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa)

Abstract

The use of mobile payment (m-payment) is growing exponentially in developing countries. A small number of investigations have been undertaken on what makes people continue to use m-payment in an African context. We combine the task technology fit (TTF) model, expectation-confirmation model (ECM), and trust dimension to explain the influence of continuance use of m-payment. We collected 384 valid questionnaire responses from Mozambique. The results show that the relevant constructs to explain continuance intention are use, individual performance, overall trust, and the moderation role of satisfaction.

Suggested Citation

  • Frank Bivar Franque & Tiago Oliveira & Carlos Tam, 2023. "Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context," Information Systems Frontiers, Springer, vol. 25(2), pages 775-793, April.
    • Handle: RePEc:spr:infosf:v:25:y:2023:i:2:d:10.1007_s10796-022-10263-8
    DOI: 10.1007/s10796-022-10263-8
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    References listed on IDEAS

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    2. Sinha, Neena & Paul, Justin & Singh, Nidhi, 2024. "Mobile payments for bottom of the pyramid: Towards a positive social change," Technological Forecasting and Social Change, Elsevier, vol. 202(C).

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