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An Empirical Examination of Users' Switch from Online Payment to Mobile Payment

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  • Tao Zhou

    (School of Management, Hangzhou Dianzi University, Hangzhou, China)

Abstract

As an emerging service, mobile payment has not been widely adopted by users. Integrating both perspectives of enablers and inhibitors, this research examined user switch from online p ayment to mobile payment. Enablers include trust in mobile payment, flow and satisfaction, whereas the inhibitor is switching costs. Flow represents an optimal experience associated with using mobile payment. The results indicated that user switch receives a dual influence from both enablers and inhibitors. Among them, flow has the largest effect on switch intention. The results imply that service providers need to consider both aspects of enablers and inhibitors in order to facilitate user switch from online payment to mobile payment.

Suggested Citation

  • Tao Zhou, 2015. "An Empirical Examination of Users' Switch from Online Payment to Mobile Payment," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 11(1), pages 55-66, January.
    • Handle: RePEc:igg:jthi00:v:11:y:2015:i:1:p:55-66
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    Cited by:

    1. Torsten J. Gerpott & Phil Meinert, 2016. "Correlates of using the billing system of a mobile network operator to pay for digital goods and services," Information Systems Frontiers, Springer, vol. 18(6), pages 1265-1283, December.
    2. Lingling Gao & Kerem Aksel Waechter, 2017. "Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation," Information Systems Frontiers, Springer, vol. 19(3), pages 525-548, June.
    3. Kamal Abubker Abrahim Sleiman & Lan Juanli & Hongzhen Lei & Ru Liu & Yuanxin Ouyang & Wenge Rong, 2021. "User Trust levels and Adoption of Mobile Payment Systems in China: An Empirical Analysis," SAGE Open, , vol. 11(4), pages 21582440211, November.
    4. Lingling Gao & Kerem Aksel Waechter, 0. "Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation," Information Systems Frontiers, Springer, vol. 0, pages 1-24.
    5. Frank Bivar Franque & Tiago Oliveira & Carlos Tam, 2023. "Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context," Information Systems Frontiers, Springer, vol. 25(2), pages 775-793, April.

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