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Social Support as Technostress Inhibitor

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  • Julia Lanzl

    (Branch Business & Information Systems Engineering of the Fraunhofer FIT
    University of Hohenheim
    Research Center Finance and Information Management)

Abstract

Due to ongoing digitalization and the social distancing measures that came along with the COVID-19 pandemic, the working conditions and environments have changed for many individuals. Because of increased telework, the use of digital technologies for communicating and collaborating at work has been intensified, which can cause technostress. With longitudinal data from two surveys – one before and one during the COVID-19 pandemic – the paper analyzes the relationship between four social support dimensions (supervisor support, co-worker support, sense of community at work, and family support) and technostress creators. The study shows that social support can be an effective inhibitor of technostress creators. However, social support dimensions have to be differentiated in that regard. Further, the results show that the inhibiting effect of family support has become even more important during the COVID-19 pandemic. The results contribute to technostress research and research with regard to the new normal of working after the pandemic.

Suggested Citation

  • Julia Lanzl, 2023. "Social Support as Technostress Inhibitor," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(3), pages 329-343, June.
    • Handle: RePEc:spr:binfse:v:65:y:2023:i:3:d:10.1007_s12599-023-00799-7
    DOI: 10.1007/s12599-023-00799-7
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    References listed on IDEAS

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    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
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    5. Christoph Weinert & Christian Maier & Sven Laumer & Tim Weitzel, 2020. "Technostress mitigation: an experimental study of social support during a computer freeze," Journal of Business Economics, Springer, vol. 90(8), pages 1199-1249, September.
    6. Benlian, Alexander, 2020. "A Daily Field Investigation of Technology-Driven Stress Spillovers from Work to Home," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 113238, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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    1. Khedhaouria, Anis & Montani, Francesco & Jamal, Arshad & Hussain Shah, Mahmood, 2024. "Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    2. Tim Rademaker & Ingo Klingenberg & Stefan Süß, 2025. "Leadership and technostress: a systematic literature review," Management Review Quarterly, Springer, vol. 75(1), pages 429-494, February.

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