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Interactive Reputation Systems

Author

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  • Johannes Sänger

    (University of Regensburg)

  • Günther Pernul

    (University of Regensburg)

Abstract

Early reputation systems use simple computation metrics that can easily be manipulated by malicious actors. Advanced computation models that mitigate their weaknesses, however, are non-transparent to the end-users thus lowering their understandability and the users’ trust towards the reputation system. The paper proposes the concept of interactive reputation systems that combine the cognitive capabilities of the user with the advantages of robust metrics while preserving the system’s transparency. Results of the evaluation show that interactive reputation systems increase both the users’ detection ability (robustness) and understanding of malicious behavior while avoiding trade-offs in usability.

Suggested Citation

  • Johannes Sänger & Günther Pernul, 2018. "Interactive Reputation Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(4), pages 273-287, August.
    • Handle: RePEc:spr:binfse:v:60:y:2018:i:4:d:10.1007_s12599-017-0493-1
    DOI: 10.1007/s12599-017-0493-1
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    References listed on IDEAS

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    1. Paul Resnick & Richard Zeckhauser & John Swanson & Kate Lockwood, 2006. "The value of reputation on eBay: A controlled experiment," Experimental Economics, Springer;Economic Science Association, vol. 9(2), pages 79-101, June.
    2. Daniel Houser & John Wooders, 2006. "Reputation in Auctions: Theory, and Evidence from eBay," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 15(2), pages 353-369, June.
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    Cited by:

    1. Andreas J. Steur & Mischa Seiter, 2021. "Properties of feedback mechanisms on digital platforms: an exploratory study," Journal of Business Economics, Springer, vol. 91(4), pages 479-526, May.

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