IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v317y2022i1d10.1007_s10479-015-2075-2.html
   My bibliography  Save this article

The impact of disruption characteristics on the performance of a server

Author

Listed:
  • Pedram Sahba

    (University of Toronto)

  • Barış Balcıog̃lu

    (Sabancı University)

  • Dragan Banjevic

    (University of Toronto)

Abstract

In this paper, we study a queueing system serving N customers with an unreliable server subject to disruptions even when idle. Times between server interruptions, service times, and times between customer arrivals are assumed to follow exponential distributions. The main contribution of the paper is to use general distributions for the length of server interruption periods/down times. Our numerical analysis reveals the importance of incorporating the down time distribution into the model, since their impact on customer service levels could be counterintuitive. For instance, while higher down time variability increases the mean queue length, for other service levels, can prove to be improving system performance. We also show how the process completion time approach from the literature can be extended to analyze the queueing system if the unreliable server fails only when it is serving a customer.

Suggested Citation

  • Pedram Sahba & Barış Balcıog̃lu & Dragan Banjevic, 2022. "The impact of disruption characteristics on the performance of a server," Annals of Operations Research, Springer, vol. 317(1), pages 239-252, October.
    • Handle: RePEc:spr:annopr:v:317:y:2022:i:1:d:10.1007_s10479-015-2075-2
    DOI: 10.1007/s10479-015-2075-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10479-015-2075-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10479-015-2075-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Harrison White & Lee S. Christie, 1958. "Queuing with Preemptive Priorities or with Breakdown," Operations Research, INFORMS, vol. 6(1), pages 79-95, February.
    2. Fiems, Dieter & Maertens, Tom & Bruneel, Herwig, 2008. "Queueing systems with different types of server interruptions," European Journal of Operational Research, Elsevier, vol. 188(3), pages 838-845, August.
    3. Haque, Lani & Armstrong, Michael J., 2007. "A survey of the machine interference problem," European Journal of Operational Research, Elsevier, vol. 179(2), pages 469-482, June.
    4. Awi Federgruen & Linda Green, 1986. "Queueing Systems with Service Interruptions," Operations Research, INFORMS, vol. 34(5), pages 752-768, October.
    5. Pedram Sahba & Bariş Balciog̃lu & Dragan Banjevic, 2013. "Analysis of the finite‐source multiclass priority queue with an unreliable server and setup time," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(4), pages 331-342, June.
    6. Lam, Yeh & Zhang, Yuan Lin & Liu, Qun, 2006. "A geometric process model for M/M/1 queueing system with a repairable service station," European Journal of Operational Research, Elsevier, vol. 168(1), pages 100-121, January.
    7. I. L. Mitrany & B. Avi-Itzhak, 1968. "A Many-Server Queue with Service Interruptions," Operations Research, INFORMS, vol. 16(3), pages 628-638, June.
    8. William Liang & Barış Balcıog̃lu & Robert Svaluto, 2013. "Scheduling policies for a repair shop problem," Annals of Operations Research, Springer, vol. 211(1), pages 273-288, December.
    9. Awi Federgruen & Linda Green, 1988. "Queueing systems with service interruptions II," Naval Research Logistics (NRL), John Wiley & Sons, vol. 35(3), pages 345-358, June.
    10. Marcel F. Neuts & David M. Lucantoni, 1979. "A Markovian Queue with N Servers Subject to Breakdowns and Repairs," Management Science, INFORMS, vol. 25(9), pages 849-861, September.
    11. B. Avi-Itzhak & P. Naor, 1963. "Some Queuing Problems with the Service Station Subject to Breakdown," Operations Research, INFORMS, vol. 11(3), pages 303-320, June.
    12. Srinivas R. Chakravarthy & Atul Agarwal, 2003. "Analysis of a machine repair problem with an unreliable server and phase type repairs and services," Naval Research Logistics (NRL), John Wiley & Sons, vol. 50(5), pages 462-480, August.
    13. I. Atencia & G. Bouza & P. Moreno, 2008. "An M [X] /G/1 retrial queue with server breakdowns and constant rate of repeated attempts," Annals of Operations Research, Springer, vol. 157(1), pages 225-243, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pedram Sahba & Bariş Balciog̃lu & Dragan Banjevic, 2013. "Analysis of the finite‐source multiclass priority queue with an unreliable server and setup time," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(4), pages 331-342, June.
    2. A. Krishnamoorthy & P. Pramod & S. Chakravarthy, 2014. "Queues with interruptions: a survey," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 22(1), pages 290-320, April.
    3. Madhu Jain & Sandeep Kaur & Parminder Singh, 2021. "Supplementary variable technique (SVT) for non-Markovian single server queue with service interruption (QSI)," Operational Research, Springer, vol. 21(4), pages 2203-2246, December.
    4. B. Krishna Kumar & R. Rukmani & A. Thanikachalam & V. Kanakasabapathi, 2018. "Performance analysis of retrial queue with server subject to two types of breakdowns and repairs," Operational Research, Springer, vol. 18(2), pages 521-559, July.
    5. Sheng Zhu & Jinting Wang & Bin Liu, 2020. "Equilibrium joining strategies in the Mn/G/1 queue with server breakdowns and repairs," Operational Research, Springer, vol. 20(4), pages 2163-2187, December.
    6. Fiems, Dieter & Maertens, Tom & Bruneel, Herwig, 2008. "Queueing systems with different types of server interruptions," European Journal of Operational Research, Elsevier, vol. 188(3), pages 838-845, August.
    7. Miaomiao Yu & Yinghui Tang, 2022. "Analysis of a renewal batch arrival queue with a fault-tolerant server using shift operator method," Operational Research, Springer, vol. 22(3), pages 2831-2858, July.
    8. Baykal-Gürsoy, M. & Xiao, W. & Ozbay, K., 2009. "Modeling traffic flow interrupted by incidents," European Journal of Operational Research, Elsevier, vol. 195(1), pages 127-138, May.
    9. Chen, Shih-Pin, 2016. "Time value of delays in unreliable production systems with mixed uncertainties of fuzziness and randomness," European Journal of Operational Research, Elsevier, vol. 255(3), pages 834-844.
    10. Wartenhorst, Pieter, 1995. "N parallel queueing systems with server breakdown and repair," European Journal of Operational Research, Elsevier, vol. 82(2), pages 302-322, April.
    11. Sauer Cornelia & Daduna Hans, 2003. "Availability Formulas and Performance Measures for Separable Degradable Networks," Stochastics and Quality Control, De Gruyter, vol. 18(2), pages 165-194, January.
    12. I. Atencia, 2015. "A discrete-time queueing system with server breakdowns and changes in the repair times," Annals of Operations Research, Springer, vol. 235(1), pages 37-49, December.
    13. Shekhar, Chandra & Kumar, Neeraj & Gupta, Amit & Kumar, Amit & Varshney, Shreekant, 2020. "Warm-spare provisioning computing network with switching failure, common cause failure, vacation interruption, and synchronized reneging," Reliability Engineering and System Safety, Elsevier, vol. 199(C).
    14. Hoseinpour, Pooya & Ahmadi-Javid, Amir, 2016. "A profit-maximization location-capacity model for designing a service system with risk of service interruptions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 96(C), pages 113-134.
    15. Herwig Bruneel & Dieter Fiems & Joris Walraevens & Sabine Wittevrongel, 2014. "Queueing models for the analysis of communication systems," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 22(2), pages 421-448, July.
    16. Nadav Lavi & Hanoch Levy, 2020. "Admit or preserve? Addressing server failures in cloud computing task management," Queueing Systems: Theory and Applications, Springer, vol. 94(3), pages 279-325, April.
    17. Mohammad Firouz & Linda Li & Burcu B. Keskin, 2022. "Managing equipment rentals: Unreliable fleet, impatient customers, and finite commitment capacity," Production and Operations Management, Production and Operations Management Society, vol. 31(11), pages 3963-3981, November.
    18. A. Krishnamoorthy & S. Jaya & B. Lakshmy, 2015. "Queues with interruption in random environment," Annals of Operations Research, Springer, vol. 233(1), pages 201-219, October.
    19. Lam, Yeh & Zhang, Yuan Lin & Liu, Qun, 2006. "A geometric process model for M/M/1 queueing system with a repairable service station," European Journal of Operational Research, Elsevier, vol. 168(1), pages 100-121, January.
    20. Dijk, N.M. van & Trapman, F.J.J., 1989. "Exact solutions for central service systems with breakdowns," Serie Research Memoranda 0028, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:317:y:2022:i:1:d:10.1007_s10479-015-2075-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.