IDEAS home Printed from https://ideas.repec.org/a/sph/rjedep/v8y2019i3p53-59.html
   My bibliography  Save this article

Opinions and Perceptions of Bank Managers on the Quality of Provision of Internet Banking Services

Author

Listed:
  • Luiza Emanuela Bucur

    (Bucharest University of Economic Studies)

  • Natalia Manea

    (University POLITEHNICA of Bucharest)

  • Dumitru Goldbach

    (Valahia University of Targoviste)

Abstract

Following the accession of Romania to the European Union, the services sector has made important progress. Currently, this sector exceeds 50% of Romania's GDP. Banking has an important role in the economy by making financial intermediation, attracting deposits and placing credits. The increase in the number of banks on the Romanian market has led to intensification of competition and especially the awareness of the quality of online banking services offered. Therefore, the bank management has to take into account not only the “quality desired or achieved by the bank†, but also the quality perceived by the customer. In this paper we will start with an introduction of bank sector, and then we will present the methodology of research. The design of interview guide is the next step and in the main part of the paper is the analyses of data obtained and interpretation of results.

Suggested Citation

  • Luiza Emanuela Bucur & Natalia Manea & Dumitru Goldbach, 2019. "Opinions and Perceptions of Bank Managers on the Quality of Provision of Internet Banking Services," Journal of Economic Development, Environment and People, Alliance of Central-Eastern European Universities, vol. 8(3), pages 53-59, September.
    • Handle: RePEc:sph:rjedep:v:8:y:2019:i:3:p:53-59
    as

    Download full text from publisher

    File URL: http://jedep.spiruharet.ro/RePEc/sph/rjedep/JEDEP30_6Manea_P53-59.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Minna Saunila & Juhani Ukko, 2013. "Facilitating innovation capability through performance measurement," Management Research Review, Emerald Group Publishing Limited, vol. 36(10), pages 991-1010, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pirozzi Maria Grazia & Agliata Francesco & Tuccillo Danilo & Pirozzi Francesco, 2021. "Defining the Integrated Performance Measurement Systems in Small and Medium Enterprises: An Advanced Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(12), pages 203-203, July.
    2. Ghayth Tahat, 2021. "Innovation Management to Sustain Competitive Advantage: A Qualitative Multi-Case Study," Business Management and Strategy, Macrothink Institute, vol. 12(2), pages 107-132, December.
    3. Ramon B. Narcizo & Alberto G. Canen & Iara Tammela, 2017. "A conceptual framework to represent the theoretical domain of “innovation capability” in organizations," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 13(1), pages 147-166.
    4. Wilson, Grant Alexander & Case, Tyler & Dobni, C. Brooke, 2023. "A global study of innovation-oriented firms: Dimensions, practices, and performance," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    5. Anirut Pipatprapa & Hsiang-Hsi Huang & Ching-Hsu Huang, 2016. "A Novel Environmental Performance Evaluation of Thailand’s Food Industry Using Structural Equation Modeling and Fuzzy Analytic Hierarchy Techniques," Sustainability, MDPI, vol. 8(3), pages 1-16, March.
    6. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
    7. Jiří Mihola & Petr Wawrosz & Jana Kotěšovcová, 2015. "Is the most innovative firm in the world really innovative?," International Advances in Economic Research, Springer;International Atlantic Economic Society, vol. 21(1), pages 41-54, March.

    More about this item

    Keywords

    online banking; services quality; managers perception;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • G29 - Financial Economics - - Financial Institutions and Services - - - Other

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sph:rjedep:v:8:y:2019:i:3:p:53-59. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Rocsana Bucea-Manea-Tonis (email available below). General contact details of provider: http://jedep.spiruharet.ro/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.