IDEAS home Printed from https://ideas.repec.org/a/sae/toueco/v17y2011i3p565-580.html
   My bibliography  Save this article

Change in the Managerial Efficiency and Management Technology of Hotels: An Application to Thailand

Author

Listed:
  • Akarapong Untong
  • Mingsarn Kaosa-Ard
  • Vicente Ramos
  • Javier Rey-Maquieira

Abstract

This article estimates the change in managerial efficiency and management technology of a sample of hotels in Chiang Mai, Thailand, during 2002–2006. The study applies the data envelopment analysis (DEA) methodology proposed by Banker et al (1984) to examine managerial efficiency in 2002 and 2006. The Malmquist productivity approach developed by Färe et al (1992) is employed to evaluate the change in managerial efficiency and management technology over the same period. The results show that medium-sized and small hotels tend to be more managerially efficient than large hotels. The total factor productivity declined slightly owing to a lack of investment in management technology. Instead, the hotels in the sample concentrated on improving managerial effort. This shortfall in technology investment could hamper productivity in the longer term.

Suggested Citation

  • Akarapong Untong & Mingsarn Kaosa-Ard & Vicente Ramos & Javier Rey-Maquieira, 2011. "Change in the Managerial Efficiency and Management Technology of Hotels: An Application to Thailand," Tourism Economics, , vol. 17(3), pages 565-580, June.
    • Handle: RePEc:sae:toueco:v:17:y:2011:i:3:p:565-580
    DOI: 10.5367/te.2011.0051
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.5367/te.2011.0051
    Download Restriction: no
    File URL: https://libkey.io/10.5367/te.2011.0051?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Caves, Douglas W & Christensen, Laurits R & Diewert, W Erwin, 1982. "The Economic Theory of Index Numbers and the Measurement of Input, Output, and Productivity," Econometrica, Econometric Society, vol. 50(6), pages 1393-1414, November.
    2. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    3. Carlos Pestana Barros & Manolis Athanassiou, 2004. "Efficiency in European Seaports with DEA: Evidence from Greece and Portugal," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 6(2), pages 122-140, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Antonio Arbelo & Pilar Pérez-Gómez & Marta Arbelo-Pérez, 2017. "Cost efficiency and its determinants in the hotel industry," Tourism Economics, , vol. 23(5), pages 1056-1068, August.
    2. Chin-Yi Fang & Fu-Sung Hsu, 2012. "Meal Category Analysis: An Application of the Metafrontier Approach," Tourism Economics, , vol. 18(5), pages 1083-1095, October.
    3. Arbelo-Pérez, Marta & Arbelo, Antonio & Pérez-Gómez, Pilar, 2017. "Impact of quality on estimations of hotel efficiency," Tourism Management, Elsevier, vol. 61(C), pages 200-208.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Suárez-Alemán, Ancor & Morales Sarriera, Javier & Serebrisky, Tomás & Trujillo, Lourdes, 2016. "When it comes to container port efficiency, are all developing regions equal?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 86(C), pages 56-77.
    2. Suárez-Alemán, Ancor & Morales Sarriera, Javier & Serebrisky, Tomás & Trujillo, Lourdes, 2016. "When it comes to container port efficiency, are all developing regions equal?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 86(C), pages 56-77.
    3. Carlos Barros & Hercules Haralambides & Mohamed Hussain & Nicolas Perpoch, 2011. "Seaport Efficiency and Productivity Growth," Chapters, in: Kevin Cullinane (ed.), International Handbook of Maritime Economics, chapter 17, Edward Elgar Publishing.
    4. Baran Joanna & Górecka Aleksandra, 2015. "Seaport efficiency and productivity based on Data Envelopment Analysis and Malmquist Productivity Index," Logistics, Supply Chain, Sustainability and Global Challenges, Sciendo, vol. 6(1), pages 25-33, November.
    5. Dan He & Peng Gao & Zhijing Sun & Yui-yip Lau, 2017. "Measuring Water Transport Efficiency in the Yangtze River Economic Zone, China," Sustainability, MDPI, vol. 9(12), pages 1-13, December.
    6. Antonio Affuso & Cataldo Ferrarese & Guido Nannariello, 2013. "Spending Review: un?analisi di efficienza delle Capitanerie di porto," SCIENZE REGIONALI, FrancoAngeli Editore, vol. 2013(3), pages 111-143.
    7. Suhyeon Han & Shinyoung Park & Sejin An & Wonjun Choi & Mina Lee, 2023. "Research on Analyzing the Efficiency of R&D Projects for Climate Change Response Using DEA–Malmquist," Sustainability, MDPI, vol. 15(10), pages 1-23, May.
    8. Jia Li & Yahong Zheng & Bing Liu & Yanyi Chen & Zhihang Zhong & Chenyu Dong & Chaoqun Wang, 2024. "The Synergistic Relationship between Low-Carbon Development of Road Freight Transport and Its Economic Efficiency—A Case Study of Wuhan, China," Sustainability, MDPI, vol. 16(7), pages 1-22, March.
    9. Jens J. Krüger, 2020. "Long‐run productivity trends: A global update with a global index," Review of Development Economics, Wiley Blackwell, vol. 24(4), pages 1393-1412, November.
    10. Pontus Mattsson & Jonas Månsson & Christian Andersson & Fredrik Bonander, 2018. "A bootstrapped Malmquist index applied to Swedish district courts," European Journal of Law and Economics, Springer, vol. 46(1), pages 109-139, August.
    11. Jeanneaux, Philippe & Latruffe, Laure, 2016. "Modelling pollution-generating technologies in performance benchmarking: Recent developments, limits and future prospects in the nonparametric frameworkAuthor-Name: Dakpo, K. Hervé," European Journal of Operational Research, Elsevier, vol. 250(2), pages 347-359.
    12. Alexander Cotte Poveda, 2012. "Estimating Effectiveness of the Control of Violence and Socioeconomic Development in Colombia: An Application of Dynamic Data Envelopment Analysis and Data Panel Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 105(3), pages 343-366, February.
    13. Don U.A. Galagedera & Piyadasa Edirisuriya, 2004. "Performance of Indian commercial banks (1995-2002): an application of data envelopment analysis and Malmquist productivity index," Finance 0408006, University Library of Munich, Germany.
    14. Ali Kabasakal & Aziz Kutlar & Murat Sarikaya, 2015. "Efficiency determinations of the worldwide railway companies via DEA and contributions of the outputs to the efficiency and TFP by panel regression," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(1), pages 69-88, March.
    15. Alessandra Cepparulo & Gilles Mourre, 2020. "How and How Much? The Growth-Friendliness of Public Spending through the Lens," European Economy - Discussion Papers 132, Directorate General Economic and Financial Affairs (DG ECFIN), European Commission.
    16. Chen, Xiang & Grifell-Tatjé, Emili & Fu, Tsu-Tan, 2023. "A profit difference decomposition model for measuring group performance: an application to Chinese and Taiwanese commercial banks," Omega, Elsevier, vol. 120(C).
    17. Angela Stefania Bergantino & Enrico Musso, 2011. "A Multi-step Approach to Model the Relative Efficiency of European Ports: The Role of Regulation and Other Non-discretionary Factors," Chapters, in: Kevin Cullinane (ed.), International Handbook of Maritime Economics, chapter 18, Edward Elgar Publishing.
    18. Kammoun Rabeb, 2018. "The Technical Efficiency of Tunisian Ports: Comparing Data Envelopment Analysis and Stochastic Frontier Analysis Scores," Logistics, Supply Chain, Sustainability and Global Challenges, Sciendo, vol. 9(2), pages 73-84, October.
    19. Muliaman Hadad & Maximilian Hall & Karligash Kenjegalieva & Wimboh Santoso & Richard Simper, 2011. "Banking efficiency and stock market performance: an analysis of listed Indonesian banks," Review of Quantitative Finance and Accounting, Springer, vol. 37(1), pages 1-20, July.
    20. Finn Førsund, 2013. "Weight restrictions in DEA: misplaced emphasis?," Journal of Productivity Analysis, Springer, vol. 40(3), pages 271-283, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:toueco:v:17:y:2011:i:3:p:565-580. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.