IDEAS home Printed from https://ideas.repec.org/a/rom/mancon/v8y2014i1p518-525.html

The Application Of Six Sigma Within Bpm In A Financial Services Outsourced Back-Office Environment

Author

Listed:
  • Paul SOARE

Abstract

The present paper investigates Six Sigma’s suitability within Business Process Management while exploring to what extent DMAIC can assist the management of a back-office and continuous improvement. The research is looking into the service industry, business process outsourcing in particular, exploring ways of driving productivity improvements and whether this is attainable through the application of Six Sigma.

Suggested Citation

  • Paul SOARE, 2014. "The Application Of Six Sigma Within Bpm In A Financial Services Outsourced Back-Office Environment," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(1), pages 518-525, November.
    • Handle: RePEc:rom:mancon:v:8:y:2014:i:1:p:518-525
    as

    Download full text from publisher

    File URL: https://conference.management.ase.ro/archives/2014/pdf/52.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kanani K. M. Lee, 2009. "The enigma of D′′," Nature, Nature, vol. 462(7274), pages 731-732, December.
    2. Jonathan Haskel & Robert Z. Lawrence & Edward E. Leamer & Matthew J. Slaughter, 2012. "Globalization and U.S. Wages: Modifying Classic Theory to Explain Recent Facts," Journal of Economic Perspectives, American Economic Association, vol. 26(2), pages 119-140, Spring.
    3. Kaushik Basu, 2008. "The Enigma of India," Journal of Economic Literature, American Economic Association, vol. 46(2), pages 396-406, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Campbell, Douglas L. & Lusher, Lester, 2019. "The impact of real exchange rate shocks on manufacturing workers: An autopsy from the MORG," Journal of International Money and Finance, Elsevier, vol. 91(C), pages 12-28.
    2. Castelló-Climent, Amparo & Mukhopadhyay, Abhiroop, 2013. "Mass education or a minority well educated elite in the process of growth: The case of India," Journal of Development Economics, Elsevier, vol. 105(C), pages 303-320.
    3. Nicodemo, Catia & Raya, Josep M., 2018. "Does Juan Carlos or Nelson Obtain a Larger Price Cut in the Spanish Housing Market?," IZA Discussion Papers 11811, Institute of Labor Economics (IZA).
    4. Lukas Bartonek & Bojan Zagrovic, 2017. "mRNA/protein sequence complementarity and its determinants: The impact of affinity scales," PLOS Computational Biology, Public Library of Science, vol. 13(7), pages 1-16, July.
    5. Styhre, Alexander & Bergström, Ola, 2019. "The benefit of market-based governance devices: Reflections on the issue of growing economic inequality as a corporate concern," European Management Journal, Elsevier, vol. 37(4), pages 413-420.
    6. Manmohan Agarwal & John Whalley, 2013. "The 1991 Reforms, Indian Economic Growth, and Social Progress," NBER Working Papers 19024, National Bureau of Economic Research, Inc.
    7. Geetilaxmi MOHAPATRA & A. K. GIRI & Madhu SEHRAWAT, 2016. "Foreign aid, macroeconomic policies and economic growth nexus in India: An ARDL bounds testing approach," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(4(609), W), pages 183-202, Winter.
    8. Maria N. Ivanova, 2017. "Profit growth in boom and bust: the Great Recession and the Great Depression in comparative perspective," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 26(1), pages 1-20.
    9. Balakrishnan, Pulapre & Das, Mausumi & Parameswaran, M., 2017. "The internal dynamic of Indian economic growth," Journal of Asian Economics, Elsevier, vol. 50(C), pages 46-61.
    10. B.S. Chimni, 2010. "Mapping Indian Foreign Economic Policy," International Studies, , vol. 47(2-4), pages 163-185, April.
    11. Paul De Grauwe & Zhaoyong Zhang & Rod Tyers, 2016. "Slower Growth and Vulnerability to Recession: Updating China's Global Impact," Scottish Journal of Political Economy, Scottish Economic Society, vol. 63(1), pages 66-88, February.
    12. Lili Tan & Dao-Zhi Zeng, 2014. "Spatial inequality between developed and developing economies," Papers in Regional Science, Wiley Blackwell, vol. 93(2), pages 229-248, June.
    13. Enkeleida Lleshi & Denis Nuriu, 2020. "Women’s National Volleyball - Basketball teams in Albania performed in Drop Jump 60 cm," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 5, ejms_v5_i.
    14. Yu, Yewen & Gong, Liutang & Yi, Junjian, 2025. "Globalization raises intergenerational inequality transmission in chinese villages," Journal of Comparative Economics, Elsevier, vol. 53(3), pages 627-642.
    15. Joël Hellier, 2022. "Asymmetric Globalization and Top Performers Income," Working Papers REM 2022/0242, ISEG - Lisbon School of Economics and Management, REM, Universidade de Lisboa.
    16. Headey, Derek & Hoddinott, John & Ali, Disha & Tesfaye, Roman & Dereje, Mekdim, 2015. "The Other Asian Enigma: Explaining the Rapid Reduction of Undernutrition in Bangladesh," World Development, Elsevier, vol. 66(C), pages 749-761.
    17. Edelman, Peter B. & Holzer, Harry J., 2013. "Connecting the Disconnected: Improving Education and Employment Outcomes Among Disadvantaged Youth," IZA Policy Papers 56, Institute of Labor Economics (IZA).
    18. Rod Tyers & Yixiao Zhou, 2023. "Automation and inequality with taxes and transfers," Scottish Journal of Political Economy, Scottish Economic Society, vol. 70(1), pages 68-100, February.
    19. Maria R Servedio & Yaniv Brandvain & Sumit Dhole & Courtney L Fitzpatrick & Emma E Goldberg & Caitlin A Stern & Jeremy Van Cleve & D Justin Yeh, 2014. "Not Just a Theory—The Utility of Mathematical Models in Evolutionary Biology," PLOS Biology, Public Library of Science, vol. 12(12), pages 1-5, December.
    20. Richard K. Green & Mark D. Phillips, 2015. "Demand for 'The 1%': Tax Incidence and Implications for Optimal Income Tax Rates," Working Paper 9409, USC Lusk Center for Real Estate.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:mancon:v:8:y:2014:i:1:p:518-525. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ciocoiu Nadia Carmen (email available below). General contact details of provider: https://edirc.repec.org/data/mnasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.