IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v16y2024i1p157-172.html
   My bibliography  Save this article

Perceived Organisational Support, Transformational Leadership and Organizational Performance: Perspectives of Hospitality Industry in Malaysia

Author

Listed:
  • Nor Sabrena Norizan
  • Ahmad Fadhly Arham
  • Ahmad Firdhaus Arham
  • Fatanah Jislan
  • Siti Norashikin Bashirun

Abstract

Leadership studies within the field of business research in Malaysia and around the globe are expanding rapidly but remain divided and inconclusive. The hospitality industry provides significant contributions to Malaysia’s economy, reflecting its financial standing. Therefore, this paper intends to analyze the most recent research breakthroughs linked to transformational leadership and organizational performance in Malaysia’s hospitality industry, as well as to put forward recommendations for potential mediating or moderating variables. Past literature confirms that practicing and exhibiting transformational leadership qualities is relevant for hospitality leaders. Furthermore, it suggests that transformational leadership dimensions may significantly contribute to organizational performance. Finally, this study concludes that POS could bridge the gap in existing research on the relationship between transformational leadership towards organizational performance. This study strongly postulates that by examining the role of POS in different contextual studies, it is highly anticipated that the direct links between transformational leadership and the performance of an organization can be enhanced. Furthermore, implications and recommendations are also discussed.

Suggested Citation

  • Nor Sabrena Norizan & Ahmad Fadhly Arham & Ahmad Firdhaus Arham & Fatanah Jislan & Siti Norashikin Bashirun, 2024. "Perceived Organisational Support, Transformational Leadership and Organizational Performance: Perspectives of Hospitality Industry in Malaysia," Information Management and Business Review, AMH International, vol. 16(1), pages 157-172.
  • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:1:p:157-172
    DOI: 10.22610/imbr.v16i1(I).3679
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/3679/2404
    Download Restriction: no

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/3679
    Download Restriction: no

    File URL: https://libkey.io/10.22610/imbr.v16i1(I).3679?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Ahmad Fadhly Arham, 2014. "Leadership and Performance: The Case of Malaysian SMEs in the Services Sector," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 4(3), pages 343-355, March.
    2. Faiza Manzoor & Longbao Wei & Mohammad Nurunnabi & Qazi Abdul Subhan & Syed Irshad Ali Shah & Samaher Fallatah, 2019. "The Impact of Transformational Leadership on Job Performance and CSR as Mediator in SMEs," Sustainability, MDPI, vol. 11(2), pages 1-14, January.
    3. Ahmad Fadhly Arham, 2014. "Leadership and Performance: The Case of Malaysian SMEs in the Services Sector," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 2(3), pages 343-355.
    4. Buil, Isabel & Martínez, Eva & Matute, Jorge, 2016. "From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry," Tourism Management, Elsevier, vol. 57(C), pages 256-271.
    5. Gu, Huimin & Duverger, Philippe & Yu, Larry, 2017. "Can innovative behavior be led by management? A study from the lodging business," Tourism Management, Elsevier, vol. 63(C), pages 144-157.
    6. Jensen, Maika & Potočnik, Kristina & Chaudhry, Sara, 2020. "A mixed-methods study of CEO transformational leadership and firm performance," European Management Journal, Elsevier, vol. 38(6), pages 836-845.
    7. Khalid Abed Dahleez & Fadi Abdelmuniem Abdelfattah, 2021. "Transformational leadership and organizational performance of Omani SMEs: the role of market orientation," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 71(8), pages 3809-3825, June.
    8. Amal Zada Khan & Nosheen Adnan, 2014. "Impact of Leadership Styles on Organizational Performance," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 2(11), pages 501-515.
    9. Sam Kris Hilton & Wonder Madilo & Fred Awaah & Helen Arkorful, 2021. "Dimensions of transformational leadership and organizational performance: the mediating effect of job satisfaction," Management Research Review, Emerald Group Publishing Limited, vol. 46(1), pages 1-19, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mitra Madanchian & Hamed Taherdoost, 2017. "Role of Leadership in Small and Medium Enterprises (SMEs)," Post-Print hal-02557381, HAL.
    2. Mitra Madanchian & Hamed Taherdoost, 2017. "Role of Leadership in Small and Medium Enterprises (SMEs)," Post-Print hal-03741845, HAL.
    3. Chido Samantha Madhanga & Steven Kayambazinthu Msosa & Tatenda Chikukwa, 2022. "Assessing various leadership styles used at a multinational company specialising in marine services in Sub-Saharan Africa," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 136-143, March.
    4. Jekelle, Helen Elena, 2021. "Leadership Styles Dimensions and Organizational Commitment Nexus: Evidence from a Public Sector in Nigeria," OSF Preprints djkqz, Center for Open Science.
    5. Azizah Hashim & Che Mohd Zulkifli Che Omar & Mohd Sahandri Gani Hamzah & Azmi Umar, 2018. "Leadership Behaviour, Entrepreneurial Orientation and Organisational Performance in Malaysian Small and Medium Enterprises," International Business Research, Canadian Center of Science and Education, vol. 11(9), pages 37-50, September.
    6. Joko Triraharjo & Havidz Aima & Achmad Sutawijaya, 2019. "The Effect of Servant Leadership and Breakthrough Leadership on Organization Performance with Employee Satisfaction as Intervening Variable at IDX-listed (Indonesia Stock Exchange) Coal Mining Compani," International Review of Management and Marketing, Econjournals, vol. 9(3), pages 166-172.
    7. Nur Hidayah Hud & Ahmad Fadhly Arham & Zulkefli Muhamad Hanapiyah, 2024. "Successful Leadership Styles from the Lense of Qualitative Perspective: A Conceptual Visit," Information Management and Business Review, AMH International, vol. 16(1), pages 116-123.
    8. Niyi Israel Akeke, 2016. "Factor of Strategic Leadership: Antidote to Firm Performance," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 7(1), pages 7-13.
    9. Anne Irungu & Robert Arasa, 2017. "Factors Influencing Competitiveness of Small and Medium Enterprises (SMEs) in Nairobi County, Kenya," Journal of Economics and Behavioral Studies, AMH International, vol. 9(2), pages 161-173.
    10. Yu‐Shan Chen & Xin Yan, 2022. "The small and medium enterprises' green human resource management and green transformational leadership: A sustainable moderated‐mediation practice," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1341-1356, September.
    11. Luigi Corvo & Lavinia Pastore & Arianna Manti & Daniel Iannaci, 2021. "Mapping Social Impact Assessment Models: A Literature Overview for a Future Research Agenda," Sustainability, MDPI, vol. 13(9), pages 1-16, April.
    12. Talat Islam & Saima Ahmad & Ishfaq Ahmed, 2023. "Linking environment specific servant leadership with organizational environmental citizenship behavior: the roles of CSR and attachment anxiety," Review of Managerial Science, Springer, vol. 17(3), pages 855-879, April.
    13. Hyewon Youn & Jong-Hyeong Kim, 2022. "Corporate Social Responsibility and Hotel Employees’ Organizational Citizenship Behavior: The Roles of Organizational Pride and Meaningfulness of Work," Sustainability, MDPI, vol. 14(4), pages 1-18, February.
    14. Muhammad Asif & Arif Jameel & Noman Sahito & Jinsoo Hwang & Abid Hussain & Faiza Manzoor, 2019. "Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality," IJERPH, MDPI, vol. 16(17), pages 1-14, September.
    15. Michael Yao-Ping Peng & Li Zhang & Meng-Hsiu Lee & Fang-Yih Hsu & Yan Xu & Yuan He, 2024. "The relationship between strategic human resource management, green innovation and environmental performance: a moderated-mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    16. Sania Khan & Wadi B. Alonazi & Azam Malik & Noor Raihani Zainol, 2023. "Does Corporate Social Responsibility Moderate the Nexus of Organizational Culture and Job Satisfaction?," Sustainability, MDPI, vol. 15(11), pages 1-17, May.
    17. Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.
    18. Faiza Manzoor & Longbao Wei & Muhammad Asif & Muhammad Zia ul Haq & Hafiz ur Rehman, 2019. "The Contribution of Sustainable Tourism to Economic Growth and Employment in Pakistan," IJERPH, MDPI, vol. 16(19), pages 1-14, October.
    19. Danijela Madžar & Ines Milohnic & Ivan Madžar, 2021. "Differences in the Implications of Organizational Creativity Regarding the Size of Enterprises in the Tourism Sector: The Case of Bosnia and Herzegovina," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 14(2), pages 217-226.
    20. Miguel A. Mañas-Rodríguez & Eleonora Enciso-Forero & Carmen M. Salvador-Ferrer & Rubén Trigueros & José M. Aguilar-Parra, 2020. "Empirical Research in Colombian Services Sector: Relation between Transformational Leadership, Climate and Commitment," Sustainability, MDPI, vol. 12(16), pages 1-16, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:16:y:2024:i:1:p:157-172. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.