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Tourist satisfaction indices. A critical approach


  • Alegre, Joaquín

    () (University of the Balearic Islands)

  • Garau, Jaume

    (University of the Balearic Islands)


In literature, analyses can be found of the competitiveness of internationaltourist destinations, based on tourist satisfaction with different attributes. However,most of these analyses do not use one single measure to make a global assessment,which makes it difficult to compare destinations. The aim of this paper is twofold.First, some alternatives that can be used as a synthetic index of tourist satisfaction arediscussed. Second, the indices that are proposed are used to analyse a group of rivaldestinations for the European sun and sand tourism market. From the results that areobtained, the advantages of each of the proposed indices are discussed.

Suggested Citation

  • Alegre, Joaquín & Garau, Jaume, 2009. "Tourist satisfaction indices. A critical approach," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 14, pages 5-26.
  • Handle: RePEc:ris:invreg:0099

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    References listed on IDEAS

    1. Crouch, Geoffrey I. & Ritchie, J. R. Brent, 1999. "Tourism, Competitiveness, and Societal Prosperity," Journal of Business Research, Elsevier, vol. 44(3), pages 137-152, March.
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    Cited by:

    1. Sieds, 2012. "Complete Volume LXVI n.2 2012," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - Italian Review of Economics, Demography and Statistics, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(2), pages 1-249.
    2. Marco Gallegati, 2012. "Destinations' competitiveness and tourist satisfaction surveys: an economic analysis," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - Italian Review of Economics, Demography and Statistics, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(2), pages 249-261.
    3. Srđan Milošević & Nenad Penezić & Ivana Mišković & Iva Škrbić & Ivana Katić, 2016. "The significance of tourists' satisfaction at the destinations," Tourism and Hospitality Industry 17, University of Rijeka, Faculty of Tourism and Hospitality Management.

    More about this item


    Tourist satisfaction; destination competitiveness; tourist satisfaction index;

    JEL classification:

    • C43 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Index Numbers and Aggregation
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism


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