IDEAS home Printed from https://ideas.repec.org/a/ris/invreg/0099.html
   My bibliography  Save this article

Tourist satisfaction indices. A critical approach

Author

Listed:
  • Alegre, Joaquín

    (University of the Balearic Islands)

  • Garau, Jaume

    (University of the Balearic Islands)

Abstract

In literature, analyses can be found of the competitiveness of internationaltourist destinations, based on tourist satisfaction with different attributes. However,most of these analyses do not use one single measure to make a global assessment,which makes it difficult to compare destinations. The aim of this paper is twofold.First, some alternatives that can be used as a synthetic index of tourist satisfaction arediscussed. Second, the indices that are proposed are used to analyse a group of rivaldestinations for the European sun and sand tourism market. From the results that areobtained, the advantages of each of the proposed indices are discussed.

Suggested Citation

  • Alegre, Joaquín & Garau, Jaume, 2009. "Tourist satisfaction indices. A critical approach," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 14, pages 5-26.
    • Handle: RePEc:ris:invreg:0099
    as

    Download full text from publisher

    File URL: http://www.aecr.org/images/ImatgesArticles/2010/7/01_Alegre.pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Marie-Louise Mangion & Ramesh Durbarry & M. Thea Sinclair, 2005. "Tourism Competitiveness: Price and Quality," Tourism Economics, , vol. 11(1), pages 45-68, March.
    2. Andreas Papatheodorou, 2002. "Exploring Competitiveness in Mediterranean Resorts," Tourism Economics, , vol. 8(2), pages 133-150, June.
    3. Crouch, Geoffrey I. & Ritchie, J. R. Brent, 1999. "Tourism, Competitiveness, and Societal Prosperity," Journal of Business Research, Elsevier, vol. 44(3), pages 137-152, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sieds, 2012. "Complete Volume LXVI n.2 2012," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - The Italian Journal of Economic, Demographic and Statistical Studies, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(2), pages 1-249.
    2. Marco Gallegati, 2012. "Destinations' competitiveness and tourist satisfaction surveys: an economic analysis," RIEDS - Rivista Italiana di Economia, Demografia e Statistica - The Italian Journal of Economic, Demographic and Statistical Studies, SIEDS Societa' Italiana di Economia Demografia e Statistica, vol. 66(2), pages 249-261.
    3. Srđan Milošević & Nenad Penezić & Ivana Mišković & Iva Škrbić & Ivana Katić, 2016. "The significance of tourists' satisfaction at the destinations," Tourism and Hospitality Industry 17, University of Rijeka, Faculty of Tourism and Hospitality Management.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alegre, Joaquín & Cladera, Magdalena & Sard, Maria, 2013. "Tourist areas: Examining the effects of location attributes on tour-operator package holiday prices," Tourism Management, Elsevier, vol. 38(C), pages 131-141.
    2. Jean-Luc Pradel Mathurin Augustin & Shu-Yi Liaw, 2018. "Technology and Government Effort, A Two-headed Animal within the Competitiveness Index of the Travel and Tourism Industry," International Business Research, Canadian Center of Science and Education, vol. 11(9), pages 144-159, September.
    3. Bornhorst, Tom & Brent Ritchie, J.R. & Sheehan, Lorn, 2010. "Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives," Tourism Management, Elsevier, vol. 31(5), pages 572-589.
    4. Yoo Ri Kim & Anyu Liu & Allan M Williams, 2022. "Competitiveness in the visitor economy: A systematic literature review," Tourism Economics, , vol. 28(3), pages 817-842, May.
    5. Barros, Carlos Pestana & Botti, Laurent & Peypoch, Nicolas & Robinot, Elisabeth & Solonandrasana, Bernardin & A., George Assaf, 2011. "Performance of French destinations: Tourism attraction perspectives," Tourism Management, Elsevier, vol. 32(1), pages 141-146.
    6. Alegre, Joaquín & Sard, Maria, 2015. "When demand drops and prices rise. Tourist packages in the Balearic Islands during the economic crisis," Tourism Management, Elsevier, vol. 46(C), pages 375-385.
    7. Estevão, Cristina & Costa, Carlos & Fernandes, Cristina, 2019. "Competitiveness in the tourism sector: A bibliometric analysis," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 7(1), pages 4-21.
    8. Domínguez Vila, Trinidad & Darcy, Simon & Alén González, Elisa, 2015. "Competing for the disability tourism market – A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia," Tourism Management, Elsevier, vol. 47(C), pages 261-272.
    9. Fluvià, Modest & Rigall-I-Torrent, Ricard & Espinet, Josep Maria & Garriga, Anna & Saló, Albert, 2011. "Precios implícitos de los atributos de los productos turísticos: ¿Qué esconde el efecto de la localización?/Implicit Prices of the Attributes of Tourism Products: What is Hidden Behind Location?," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 29, pages 781-802, Diciembre.
    10. Assaf, A. George & Tsionas, Efthymios G., 2015. "Incorporating destination quality into the measurement of tourism performance: A Bayesian approach," Tourism Management, Elsevier, vol. 49(C), pages 58-71.
    11. Armindo Frias & João Cabral & à lvaro Costa, 2015. "Logistic optimization in tourism networks," ERSA conference papers ersa15p1451, European Regional Science Association.
    12. Yang, Yong, 2012. "Agglomeration density and tourism development in China: An empirical research based on dynamic panel data model," Tourism Management, Elsevier, vol. 33(6), pages 1347-1359.
    13. Bojan KRSTIĆ & Sonja JOVANOVIC & Tanja STANISIC, 2014. "Central And East European Countries’ Tourism Competitiveness As A Factor Of Their National Competitiveness Level," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 18(18), pages 61-68, December.
    14. Arie Stoffelen & Dominique Vanneste, 2017. "Tourism and cross-border regional development: insights in European contexts," European Planning Studies, Taylor & Francis Journals, vol. 25(6), pages 1013-1033, June.
    15. E. M. Ekanayake & Mihalis Halkides & John R. Ledgerwood, 2012. "Inbound International Tourism To The United States: A Panel Data Analysis," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 5(3), pages 15-27.
    16. A. George Assaf & Alexander Josiassen & Haemoon Oh, 2016. "Internationalization and hotel performance," Tourism Economics, , vol. 22(3), pages 572-592, June.
    17. Mehdi Hajilo & Mojtaba Ghadiri Masoom & Seyed Hassan Motiee Langroudi & Hassanali Faraji Sabokbar & Lori Pennington-Gray, 2017. "Spatial Analysis of the Distribution of Small Businesses in the Eastern Villages of Gilan Province with Emphasis on the Tourism Sector in Mountainous Regions," Sustainability, MDPI, vol. 9(12), pages 1-19, December.
    18. Assaf, A. George & Josiassen, Alexander & Agbola, Frank W., 2015. "Attracting international hotels: Locational factors that matter most," Tourism Management, Elsevier, vol. 47(C), pages 329-340.
    19. Huang, Jen-Hung & Peng, Kua-Hsin, 2012. "Fuzzy Rasch model in TOPSIS: A new approach for generating fuzzy numbers to assess the competitiveness of the tourism industries in Asian countries," Tourism Management, Elsevier, vol. 33(2), pages 456-465.
    20. Ziyu Jia & Yan Jiao & Wei Zhang & Zheng Chen, 2022. "Rural Tourism Competitiveness and Development Mode, a Case Study from Chinese Township Scale Using Integrated Multi-Source Data," Sustainability, MDPI, vol. 14(7), pages 1-17, March.

    More about this item

    Keywords

    Tourist satisfaction; destination competitiveness; tourist satisfaction index;
    All these keywords.

    JEL classification:

    • C43 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Index Numbers and Aggregation
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:invreg:0099. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: IIRR-JORR (email available below). General contact details of provider: https://edirc.repec.org/data/aecrrea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.