Tourist satisfaction indices. A critical approach
In literature, analyses can be found of the competitiveness of internationaltourist destinations, based on tourist satisfaction with different attributes. However,most of these analyses do not use one single measure to make a global assessment,which makes it difficult to compare destinations. The aim of this paper is twofold.First, some alternatives that can be used as a synthetic index of tourist satisfaction arediscussed. Second, the indices that are proposed are used to analyse a group of rivaldestinations for the European sun and sand tourism market. From the results that areobtained, the advantages of each of the proposed indices are discussed.
Volume (Year): (2009)
Issue (Month): 14 ()
|Contact details of provider:|| Postal: C/ Viladomat, 321 entresuelo - 08029 Barcelona, Teléfono y Fax: + 34 933101112, E-mail: firstname.lastname@example.org, Web: www.aecr.org, Web Investigaciones Regionales: www.investigacionesregionales.org|
Phone: +34 93 310 11 12
Fax: +34 93 310 11 12
Web page: http://www.aecr.org/
More information through EDIRC
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Crouch, Geoffrey I. & Ritchie, J. R. Brent, 1999. "Tourism, Competitiveness, and Societal Prosperity," Journal of Business Research, Elsevier, vol. 44(3), pages 137-152, March.
When requesting a correction, please mention this item's handle: RePEc:ris:invreg:0099. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Julieta Llungo-Ortíz)
If references are entirely missing, you can add them using this form.