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Contribution of Balanced Scorecard Implementation inPerformance Management System to Enhance Job Satisfaction: Empirical Evidence from FMCG Sector of Pakistan

Author

Listed:
  • Khalid, Sophia

    (Institute of Business & Management, University of Engineering & Technology, Lahore)

  • Waseem, Ansar

    (School of Business and Economics, University of Management &Technology, Lahore)

Abstract

Many conglomerates employ various performance measurement tools to monitor the performance of their employees. Most of these performance measures only concentrate on the financial dimension of the performance. The balancedscorecard is one such tool that measures the performance of a firm along multiple dimensions. This study investigated the implementation ofa balancedscorecard intheperformance measurement system ofthe FMCG Sector of Pakistanand measured its impact on employee satisfaction. To achieve this objective, a quantitative study wasdesigned on FMCGsand primary data was gathered using a Likert scale questionnaire administered to 218 respondents.Results indicate thatemployeesatisfaction experience improvedafter the implementation of a balancedscorecard in the Performance ManagementSystem. Moreover, the mediatingrole ofthe Performance Management Systemin therelationship between the Balance Score Card and Employee Satisfaction was also partially proved.

Suggested Citation

  • Khalid, Sophia & Waseem, Ansar, 2020. "Contribution of Balanced Scorecard Implementation inPerformance Management System to Enhance Job Satisfaction: Empirical Evidence from FMCG Sector of Pakistan," Sukkur IBA Journal of Management and Business, Sukkur IBA University, vol. 7(1), pages 40-54, Jan-June.
    • Handle: RePEc:ris:ibajmb:0067
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    More about this item

    Keywords

    Balanced Scorecard; Performance Management System; Employee Satisfaction;
    All these keywords.

    JEL classification:

    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • M52 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Compensation and Compensation Methods and Their Effects

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