IDEAS home Printed from
   My bibliography  Save this article

Operations Management and Performance of Manufacturing Small and Medium Enterprises in Kenya


  • MwamishaD. Mkala

    (Department of Business and Entrepreneurship, School of Business)

  • Kenneth L. Wanjau

    (Professor of Entrepreneurship,Department of Business and Entrepreneurship,School of Business)

  • TeresiaN. Kyalo

    (Department of Business and Entrepreneurship, Karatina University, Kenya)


Manufacturing small and medium enterprises (SMEs) are the breeding ground for human capitalcompetencies, creativityand innovation,which are important inputs for manufacturing competitiveness. In Kenya, manufacturing SMEs contribute 14% of gross domestic product (GDP), and trainand employ 30% of the workforce. However, their growth and competitiveness are undermined by challenges in the firms’ operations management. Consequently, the firmsstruggle to survive as competitive enterprises,both domestically and globally. The purpose of this study was to establish how entrepreneurial orientation (EO) enhances the relationship between operations management and firm performance. Quantitative primary data were collected from managers of 83firms registered by the Kenya Association of Manufacturers in the food and beverage sub-sector using a self-administered questionnaire. Structural equation modelling was used to analysethe data for relationships between the study variables. The study found a positive relationship between operations management and EO, and between EO and firm performance. The study also found that EO is a mediator of the relationship between operations management and performance of manufacturing SMEs in Kenya.The study recommends that for manufacturing SMEs toeffectivelydeploy operations management competencies and gain global competitiveness, they mustengageEO as astrategyto foment organisational experimentation and exploration and commercialize the resultant innovations. At the macroeconomic level, the government should support manufacturing SMEs through enactment and promotion of policies that enableoperationsmanagers to exploit their firm’s EO stock. Key Words: Operations Management; Business Plan; Production Schedules; Quality Control Measures

Suggested Citation

  • MwamishaD. Mkala & Kenneth L. Wanjau & TeresiaN. Kyalo, 2018. "Operations Management and Performance of Manufacturing Small and Medium Enterprises in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 7(2), pages 01-13, April.
  • Handle: RePEc:rbs:ijbrss:v:7:y:2018:i:2:p:01-13

    Download full text from publisher

    File URL:
    Download Restriction: no

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Frank Hermann & Alexander Kessler & Matthias Fink, 2010. "Entrepreneurial Orientation and Business Performance – A Replication Study," Schmalenbach Business Review (sbr), LMU Munich School of Management, vol. 62(2), pages 175-198, April.
    2. Thomas Farole & Megha Mukim, 2013. "Manufacturing Export Competitiveness in Kenya : A Policy Note on Revitalizing and Diversifying Kenya's Manufacturing Sector," World Bank Other Operational Studies 16993, The World Bank.
    3. Chege, Jacob & Ngui, Dianah & Kimuyu, Peter, 2014. "Scoping paper on Kenyan manufacturing," WIDER Working Paper Series 136, World Institute for Development Economic Research (UNU-WIDER).
    Full references (including those not matched with items on IDEAS)

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:7:y:2018:i:2:p:01-13. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Umit Hacioglu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.