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Factor affecting organizational citizenship behavior and employee performance in banking sector

Author

Listed:
  • Firman Budianto

    (Brawijaya University)

  • Desi Tri Kurniawati

    (Brawijaya University)

Abstract

This study aims to analyze the role of individual characteristics, organizational commitment and job satisfaction on employee performance with an organizational citizenship behavior (OCB) mediation mechanism in the banking industry in Indonesia. Quantitative analysis was used for data analysis and questionnaires as a data collection technique were disseminated online using Google Forms to 122 employees with random sampling techniques. Data analysis using SEM-PLS with the help of SmartPLS application. The results found that individual characteristics had a significant effect on employee performance. However, organizational commitment and job satisfaction do not have a significant effect on employee performance. Furthermore, individual characteristics, organizational commitment and job satisfaction have a significant effect on OCB. Then OCB has a significant effect on employee performance. In addition, OCB mediates in part the influence of individual characteristics on employee performance. While OCB perfectly mediates the effect of organizational commitment and job satisfaction on employee performance. Key Words:Individual Characteristic, organizational commitment, Job satisfaction, Organizational Citizenship Behavior (OCB), employee performance, Banking sector

Suggested Citation

  • Firman Budianto & Desi Tri Kurniawati, 2024. "Factor affecting organizational citizenship behavior and employee performance in banking sector," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(5), pages 386-396, July.
    • Handle: RePEc:rbs:ijbrss:v:13:y:2024:i:5:p:386-396
    DOI: 10.20525/ijrbs.v13i5.3456
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    References listed on IDEAS

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    1. Lee, Chi-Chuan & Li, Xinrui & Yu, Chin-Hsien & Zhao, Jinsong, 2021. "Does fintech innovation improve bank efficiency? Evidence from China’s banking industry," International Review of Economics & Finance, Elsevier, vol. 74(C), pages 468-483.
    2. Gaudet, Marie-Claude & Tremblay, Michel, 2017. "Initiating structure leadership and employee behaviors: The role of perceived organizational support, affective commitment and leader–member exchange," European Management Journal, Elsevier, vol. 35(5), pages 663-675.
    3. Novita Nurfitriyana & Muafi Muafi, 2023. "The effect of green organizational culture, green transformational leadership, and job satisfaction on organizational citizenship behavior: the role of mediating organizational commitment," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(3), pages 594-606, April.
    4. Gullifor, Daniel P. & Petrenko, Oleg V. & Chandler, Jeffrey A. & Quade, Matthew J. & Rouba, Yury, 2023. "Employee reactions to perceived CSR: The influence of the ethical environment on OCB engagement and individual performance," Journal of Business Research, Elsevier, vol. 161(C).
    5. Slamet Riyadi, 2019. "The Influence of Job Satisfaction, Work Environment, Individual Characteristics and Compensation toward Job Stress and Employee Performance," International Review of Management and Marketing, Econjournals, vol. 9(3), pages 93-99.
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