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Information systems implementation and user performance in the county government of Machakos, Kenya

Author

Listed:
  • Musyoka Kelvin Mutiso

    (School of Business, Kenyatta University, P.O. Box 43844-00100. Nairobi, Kenya)

  • Morrisson Kaunda Mutuku

    (School of Business, Kenyatta University, P.O. Box 43844-00100. Nairobi, Kenya)

Abstract

This paper aims to examine the impact of IS Implementation on User Performance in the county Government of Machakos, Kenya. This paper made use of descriptive designs as well explanatory study designs. In addition, the research made use of primary data that was gathered using open and closed-ended questions in a research questionnaire. Data collected were analyzed using the SPSS software. It was established that IS implementation had a positive effect on user performance which in return impacts the organizational performance. The study revealed that IS's ability is to provide high-quality information, which reduces errors and resolves performance problems when they occur. The study concluded that IS is a major factor influencing user performance in Machakos County Government, Kenya and that there was a positive relationship between independent variables and dependent variables. Therefore, this study recommends that County Governments should invest heavily in IS without fear as this will improve their employee’s performance and in return improve the performance of the County Governments in terms of service delivery to the citizens Key Words: Information System, User Performance, County Government, Kenya

Suggested Citation

  • Musyoka Kelvin Mutiso & Morrisson Kaunda Mutuku, 2022. "Information systems implementation and user performance in the county government of Machakos, Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 477-486, March.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:2:p:477-486
    DOI: 10.20525/ijrbs.v11i2.1680
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    References listed on IDEAS

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    1. Rajagopal, 2014. "Organizations and Innovation," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 3, pages 58-86, Palgrave Macmillan.
    2. Blanca Hernandez & Julio Jimenez & M. Jose Martin, 2008. "Business Acceptance of Information Technology: Expanding TAM Using Industry Sector and Technological Compatibility," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 4(4), pages 62-79, October.
    3. Bejjar Mohamed Ali & Boujelbene Younes, 2013. "The Impact of Information Systems on user Performance: An Exploratory Study," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 3(2), pages 1-10, April.
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