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Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program for senior managers

Author

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  • Raquel Gilar-Corbi
  • Teresa Pozo-Rico
  • Bárbara Sánchez
  • Juan-Luís Castejón

Abstract

Purpose: This article presents the results of a training program in emotional intelligence. Design/methodology/approach: Emotional Intelligence (EI) involves two important competencies: (1) the ability to recognize feelings and emotions in oneself and others, and (2) the ability to use that information to resolve conflicts and problems to improve interactions with others. We provided a 30-hour Training Course on Emotional Intelligence (TCEI) for 54 senior managers of a private company. A pretest-posttest design with a control group was adopted. Findings: EI assessed using mixed and ability-based measures can be improved after training. Originality/value: The study’s results revealed that EI can be improved within business environments. Results and implications of including EI training in professional development plans for private organizations are discussed.

Suggested Citation

  • Raquel Gilar-Corbi & Teresa Pozo-Rico & Bárbara Sánchez & Juan-Luís Castejón, 2019. "Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program for senior managers," PLOS ONE, Public Library of Science, vol. 14(10), pages 1-21, October.
    • Handle: RePEc:plo:pone00:0224254
    DOI: 10.1371/journal.pone.0224254
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    References listed on IDEAS

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    1. Sophie Brasseur & Jacques Grégoire & Romain Bourdu & Moïra Mikolajczak, 2013. "The Profile of Emotional Competence (PEC): Development and Validation of a Self-Reported Measure that Fits Dimensions of Emotional Competence Theory," PLOS ONE, Public Library of Science, vol. 8(5), pages 1-8, May.
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    Cited by:

    1. Teresa Pozo-Rico & Raquel Gilar-Corbí & Andrea Izquierdo & Juan-Luis Castejón, 2020. "Teacher Training Can Make a Difference: Tools to Overcome the Impact of COVID-19 on Primary Schools. An Experimental Study," IJERPH, MDPI, vol. 17(22), pages 1-22, November.
    2. Da-Jung Ha & Jung-Hyun Park & Su-Eun Jung & Boram Lee & Myo-Sung Kim & Kyo-Lin Sim & Yung-Hyun Choi & Chan-Young Kwon, 2021. "The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis," Sustainability, MDPI, vol. 13(21), pages 1-21, October.
    3. Audrone Dumciene & Saule Sipaviciene, 2021. "The Role of Gender in Association between Emotional Intelligence and Self-Control among University Student-Athletes," IJERPH, MDPI, vol. 18(22), pages 1-12, November.
    4. Ataus Samad & Khalil Al Jerjawi & Ann Dadich, 2022. "Crisis Leadership: Political Leadership during the COVID-19 Pandemic," Sustainability, MDPI, vol. 15(1), pages 1-15, December.

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