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Delivery Reliability In Outbound Vehicle Distribution – A Factor Of Successfull Automotive Supply Chain

Author

Listed:
  • Robert Basic

    (Lagermax Autotransport d.o.o., Luka, Croatia)

  • Helga Pavlic Skender

    (University of Rijeka, Faculty of Economics)

Abstract

Finished vehicle logistics is a complex activity focusing on outbound delivery accuracy and quality in the automotive supply chain (outbound vehicle distribution).Once the vehicle has been produced, it is transported from production plant to the dealership via outbound logistics. The most important criteria that reflect performance of successful automotive outbound supply chain are among other: on-time pickup,delivery reliability, lead time, dwell time and damage-free delivery (damage level).Therefore, the objective of this paper is to analyse delivery reliability as crucial factor of successful vehicle logistic provided by logistic service providers (3PL, 4PL or LLP). They play an important role in rising of efficiency in a complex automotive supply chain as outsourcing partners of original equipment manufacturers (OEM's)and evaluate their performance using Key Performance Indicators (KPIs) from which is the most important; on-time delivery (OTD) as indicator of delivery reliability.Premium segment of the automotive industry is creating optimised supply chain that realize short delivery times and high delivery reliability in order to maximize customer satisfaction. In formulating and analysing the research problem, the authors explore performance using Key Performance Indicators (KPIs). The findings indicate that continuously measurement of on-time delivery can improve overall automotive supply chain and fulfilment of customer requirements.

Suggested Citation

  • Robert Basic & Helga Pavlic Skender, 2017. "Delivery Reliability In Outbound Vehicle Distribution – A Factor Of Successfull Automotive Supply Chain," Business Logistics in Modern Management, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 17, pages 265-280.
    • Handle: RePEc:osi:bulimm:v:17:y:2017:p:265-280
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    References listed on IDEAS

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    Cited by:

    1. Omoruyi Osayuwamen, 2018. "Competitiveness Through the Integration of Logistics Activities in SMEs," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 63(3), pages 15-32, December.

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