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Inside the Organizational Learning Curve: Understanding the Organizational Learning Process

Author

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  • Lapré, Michael A.
  • Nembhard, Ingrid M.

Abstract

In this work, we aim to provide an in-depth understanding of the organizational learning curve and why significant differences in the rate of learning exist across organizations. We review what is known about organizational learning curves as well as what is unknown. In sum, much is known and much remains unknown. Few studies have "stepped inside the learning curve" to provide greater understanding of the organizational learning process underlying the learning curve. We contend that this understanding is essential for helping organizations learn better and faster, and thus, operate more effectively and efficiently in a dynamic world. Therefore, not only do we examine what is known about organizational learning curves, but also what is known about the organizational learning process. Much of the former research has been conducted by operations scholars, while much of the latter has been conducted by organizational behavior scholars. By integrating research from both (of our) disciplines, we hope to provide a more comprehensive understanding of organizational learning and the venerable organizational learning curve.

Suggested Citation

  • Lapré, Michael A. & Nembhard, Ingrid M., 2011. "Inside the Organizational Learning Curve: Understanding the Organizational Learning Process," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 4(1), pages 1-103, May.
    • Handle: RePEc:now:fnttom:0200000023
    DOI: 10.1561/0200000023
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    Citations

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    Cited by:

    1. Saravanan Kesavan & Susan J. Lambert & Joan C. Williams & Pradeep K. Pendem, 2022. "Doing Well by Doing Good: Improving Retail Store Performance with Responsible Scheduling Practices at the Gap, Inc," Management Science, INFORMS, vol. 68(11), pages 7818-7836, November.
    2. Kretschmer, Tobias & Glauber, Johanna, 2018. "Learning from failure across products," CEPR Discussion Papers 13140, C.E.P.R. Discussion Papers.
    3. Seyed Morteza Emadi & Bradley R. Staats, 2020. "A Structural Estimation Approach to Study Agent Attrition," Management Science, INFORMS, vol. 66(9), pages 4071-4095, September.
    4. Ronald Klingebiel & John Joseph & Valerie Machoba, 2022. "Sequencing innovation rollout: Learning opportunity versus entry speed," Strategic Management Journal, Wiley Blackwell, vol. 43(9), pages 1763-1792, September.
    5. Yuqian Xu & Tom Fangyun Tan & Serguei Netessine, 2022. "The Impact of Workload on Operational Risk: Evidence from a Commercial Bank," Management Science, INFORMS, vol. 68(4), pages 2668-2693, April.
    6. Vishal Ahuja & Carlos A. Alvarez & Bradley R. Staats, 2020. "Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1088-1106, September.
    7. Yingchao Lan & Deepa Goradia & Aravind Chandrasekaran, 2022. "Ancillary Cost Implications of Physicians Multisiting and Inter‐Organizational Collaboration During Healthcare Delivery," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 561-582, February.
    8. Ramirez, R. & Bhatti, Y. & Tapinos, E., 2020. "Exploring how experience and learning curves decrease the time invested in scenario planning interventions," Technological Forecasting and Social Change, Elsevier, vol. 151(C).
    9. Pamela R. Haunschild & Francisco Polidoro & David Chandler, 2015. "Organizational Oscillation Between Learning and Forgetting: The Dual Role of Serious Errors," Organization Science, INFORMS, vol. 26(6), pages 1682-1701, December.
    10. Andres F. Jola‐Sanchez, 2022. "How does warfare affect firms' productivity?," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 1940-1962, May.
    11. Juan Pablo Madiedo & Aravind Chandrasekaran & Fabrizio Salvador, 2020. "Capturing the Benefits of Worker Specialization: Effects of Managerial and Organizational Task Experience," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 973-994, April.

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