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Information Systems Success Measurement

Author

Listed:
  • DeLone, William H.
  • McLean, Ephraim R.

Abstract

Researchers and practitioners alike face a daunting challenge when evaluating the "success" of information systems. The purpose of this monograph is to deepen, researchers and practitioners, understanding of the complex nature of IS success measurement driven by the constantly changing role and use of information technology. This monograph covers the history of IS success measurement as well as recent trends and future expectations for IS success measurement. The monograph also identifies the critical success factors that drive information system success and provides measurement and evaluation guidance for practitioners. This comprehensive study of IS success measurement is designed to improve measurement practice among researchers and managers.

Suggested Citation

  • DeLone, William H. & McLean, Ephraim R., 2016. "Information Systems Success Measurement," Foundations and Trends(R) in Information Systems, now publishers, vol. 2(1), pages 1-116, August.
    • Handle: RePEc:now:fntisy:2900000005
    DOI: 10.1561/2900000005
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    Citations

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    Cited by:

    1. Dwiza Riana & Achmad Nizar Hidayanto & Sri Hadianti & Darmawan Napitupulu, 2021. "Integrative Factors of E-Health Laboratory Adoption: A Case of Indonesia," Future Internet, MDPI, vol. 13(2), pages 1-27, January.
    2. Barta, Sergio & Flavián, Carlos & Gurrea, Raquel, 2021. "Managing consumer experience and online flow: Differences in handheld devices vs PCs," Technology in Society, Elsevier, vol. 64(C).
    3. Do Giang Nguyen & Minh-Tri Ha, 2022. "What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam," SAGE Open, , vol. 12(1), pages 21582440211, January.
    4. Marieme Chouki & Mohamed Talea & Chafik Okar & Razane Chroqui, 2020. "Barriers to Information Technology Adoption Within Small and Medium Enterprises: A Systematic Literature Review," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-42, February.
    5. Arfan Shahzad & Rohail Hassan & Adejare Yusuff Aremu & Arsalan Hussain & Rab Nawaz Lodhi, 2021. "Effects of COVID-19 in E-learning on higher education institution students: the group comparison between male and female," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(3), pages 805-826, June.
    6. Iannacci, Federico & Cornford, Tony, 2017. "Unravelling casual and temporal influences underpinning monitoring systems success: a typological approach," LSE Research Online Documents on Economics 84049, London School of Economics and Political Science, LSE Library.
    7. Syaiful Hifni, 2023. "The Five Reporting Bottom Lines, Implementation of Integrated Reporting Towards Sustainable Development Management Accountability ," GATR Journals afr228, Global Academy of Training and Research (GATR) Enterprise.
    8. S Michel & A Michaud-Trévinal & F Cocula, 2019. "Net Impacts in Front Office IS: a First Operationalization of Delone and McLean Model in the Banking Sector," Post-Print hal-02467423, HAL.
    9. Chia-Lee Yang & Ming-Chang Shieh & Chi-Yo Huang & Ching-Pin Tung, 2018. "A Derivation of Factors Influencing the Successful Integration of Corporate Volunteers into Public Flood Disaster Inquiry and Notification Systems," Sustainability, MDPI, vol. 10(6), pages 1-31, June.
    10. Natasa Djalic & Milan Nikolic & Mihalj Bakator & Zivko Erceg, 2021. "Modeling the Influence of Information Systems on Sustainable Business Performance and Competitiveness," Sustainability, MDPI, vol. 13(17), pages 1-24, August.
    11. Giang-Do Nguyen & Thu-Hien Thi Dao, 2024. "Factors influencing continuance intention to use mobile banking: an extended expectation-confirmation model with moderating role of trust," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    12. Ahmad Almagrashi & Abdulwahab Mujalli & Tehmina Khan & Osama Attia, 2023. "Factors determining internal auditors’ behavioral intention to use computer-assisted auditing techniques: an extension of the UTAUT model and an empirical study," Future Business Journal, Springer, vol. 9(1), pages 1-19, December.
    13. Stephanie Schwipper & Severine Peche & Gertrud Schmitz, 2020. "Mobile Location-Based Services’ Value-in-Use in Inner Cities: Do a Customer’s Shopping Patterns, Prior User Experience, and Sales Promotions Matter?," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 511-564, October.
    14. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
    15. Chan, Vanessa Hiu Ying & Chiu, Dickson K.W. & Ho, Kevin K.W., 2022. "Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    16. Hamood Mohd. Al-Hattami, 2021. "Validation of the D&M IS success model in the context of accounting information system of the banking sector in the least developed countries," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(1), pages 127-153, March.
    17. Salah Jadda & Nawfal Acha & Hafid Barka, 2021. "Performance of Information Systems of Public Organizations: An exploratory study [Performance des Systèmes d'Information des Organisations Publiques : Une étude exploratoir]," Post-Print hal-03712274, HAL.
    18. Shichao Pang & Peng Bao & Wenyuan Hao & Jaewoong Kim & Wei Gu, 2020. "Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention," Sustainability, MDPI, vol. 12(6), pages 1-18, March.

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