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The Moderating Effect of Leaders¡¯ Experience on Leadership Styles and Crisis Management in the Jordanian Hotel Sector

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  • Raed Hussam Alzoubi
  • Amar Hisham Jaaffar

Abstract

Crisis management is vital for hotels to survive in the present competitive business climate in Jordan. Previous research into leadership and crisis management produced inconclusive results. Therefore, the influence of a leader¡¯s experience on the relationship between leadership styles and crisis management needed to be further investigated and analyzed. A quantitative study involving a self-administered questionnaire was carried out using respondents in management roles at 3 to 5-star hotels operating in Jordan. The Smart-PLS 3.0 was used to analyze the survey data. Results show that transformational and transactional leadership has a positive and significant relationship with crisis management practice. Furthermore, a leader¡¯s experience plays an important role in improving the relationship between a transformational leadership style and crisis management. However, the results show that although, leadership style is important, a leader¡¯s experience can be of even greater value if they possess a transformational leadership style. From the perspective of contingency theory, when managing a crisis, the style of leadership is contingent on situational factors and a leader with experience may have an extra advantage in influencing his/her subordinates to practice crisis management.

Suggested Citation

  • Raed Hussam Alzoubi & Amar Hisham Jaaffar, 2021. "The Moderating Effect of Leaders¡¯ Experience on Leadership Styles and Crisis Management in the Jordanian Hotel Sector," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 12(1), pages 297-309, January.
    • Handle: RePEc:jfr:ijfr11:v:12:y:2021:i:1:p:297-309
    DOI: 10.5430/ijfr.v12n1p297
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    References listed on IDEAS

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    1. Jehad S. Aldehayyat & Adel A. Al Khattab & John R. Anchor, 2011. "The use of strategic planning tools and techniques by hotels in Jordan," Management Research Review, Emerald Group Publishing Limited, vol. 34(4), pages 477-490, March.
    2. Hasan Yousef Aljuhmani & Okechukwu Lawrence Emeagwali, 2017. "The Roles of Strategic Planning in Organizational Crisis Management: The Case of Jordanian Banking Sector," International Review of Management and Marketing, Econjournals, vol. 7(3), pages 50-60.
    3. Raed Hussam Alzoubi & Amar Hisham Jaaffar, 2020. "The Mediating Effect of Crisis Management on Leadership Styles and Hotel Performance in Jordan," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(4), pages 384-397, July.
    4. Elitsa R Banalieva & Kimberly A Eddleston, 2011. "Home-region focus and performance of family firms: The role of family vs non-family leaders," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 42(8), pages 1060-1072, October.
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