Call Center Staffing: Service-Level Constraints and Index Priorities
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DOI: 10.1287/opre.2016.1532
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References listed on IDEAS
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- Wang, Qingwei & Zheng, Meimei & Lee, Ka-Man & Shi, Xiaoqian & Shen, Yichi & Pan, Ershun, 2024. "Optimal product and after-sales service decisions considering risk attitudes under price-dependent uncertain demand," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 182(C).
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Keywords
multiclass queues; staffing; priorities; index rules; service-level differentiation;All these keywords.
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