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Effectiveness of Nominal and Interacting Group Decision Processes for Integrating R&D and Marketing

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  • William E. Souder

    (University of Pittsburgh)

Abstract

Because R&D and marketing are dependent upon each other for new product development, it is imperative that they achieve consensus and organizational integration (a team spirit of collaboration and joint commitment). But, consensus and integration are often inhibited by the differing viewpoints of R&D and marketing, which are a natural consequence of their specialized organizational roles and cultures. There is a need for a process that will bridge these dissonant viewpoints and cultures, while otherwise preserving the specialized orientations of the two parties. The bridging properties of three group decision making processes--nominal, interacting, and combined nominal-interacting--were tested by nine strategic planning teams, each composed of R&D and marketing personnel. The combined nominal-interacting process yielded very high levels of statistical consensus and group integration. The nominal process produced statistical consensus but it did not yield high levels of integration. The interacting process did not produce either consensus or integration. The results here and elsewhere indicate that consensus and collaboration problems between R&D and marketing may be alleviated by replacing the interacting decision making process, which is typically used by many organizations, with a combined nominal-interacting process.

Suggested Citation

  • William E. Souder, 1977. "Effectiveness of Nominal and Interacting Group Decision Processes for Integrating R&D and Marketing," Management Science, INFORMS, vol. 23(6), pages 595-605, February.
    • Handle: RePEc:inm:ormnsc:v:23:y:1977:i:6:p:595-605
    DOI: 10.1287/mnsc.23.6.595
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    Cited by:

    1. Muhammad Ashraf & Mohammad Asif Khan & Noor Ismawati Jaafar & Ainin Sulaiman, 2015. "The impact of Involvement in CRM Initiative on Inter-functional Integration and Organizational Performance: Evidence from Pakistani Enterprises," Information Management and Business Review, AMH International, vol. 7(1), pages 29-40.
    2. Muhammad Ashraf & Asad Afzal Humayon & Jamil Ahmad & Mazhar Abbas, 2017. "Three condensed importance of interfunctional communication for the acceptance of CRM system," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1402474-140, January.
    3. James Boles & Albert N. Link, 2017. "On the R&D/marketing interface in knowledge intensive entrepreneurial firms," International Entrepreneurship and Management Journal, Springer, vol. 13(3), pages 943-952, September.
    4. Rehme, Sarina & Rennhak, Carsten, 2011. "Marketing and sales: Successful peacekeeping," Reutlingen Working Papers on Marketing & Management 2011-11, Reutlingen University, ESB Business School.
    5. Maltz, Elliot & Souder, William E. & Kumar, Ajith, 2001. "Influencing R&D/marketing integration and the use of market information by R&D managers: intended and unintended effects of managerial actions," Journal of Business Research, Elsevier, vol. 52(1), pages 69-82, April.
    6. Leenders, M.A.A.M. & Wierenga, B., 2001. "The Effectiveness of Different Mechanisms for Integrating Marketing and R&D," ERIM Report Series Research in Management ERS-2001-20-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    7. Wang, Chia-Nan & Lee, Yueh-Hsiu, 2014. "Degrees of R&D/marketing integration and firms` economic performance," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 4(1), pages 65-78, January.
    8. Leenders, M.A.A.M. & Wierenga, B., 2002. "How The Impact Of Integration Of Marketing And R&D Differs Depending On A Firm?s Resources And Its Strategic Scope," ERIM Report Series Research in Management ERS-2002-68-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

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