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United Airlines Station Manpower Planning System

Author

Listed:
  • Thomas J. Holloran

    (United Airlines, 5350 South Valentia Way, Englewood, Colorado 80111)

  • Judson E. Byrn

    (United Airlines, Executive Offices, PO Box 66100, Chicago, Illinois 60666)

Abstract

United Airlines has developed and implemented a computerized station manpower planning system for scheduling shift work at its reservations offices and airports. The system utilizes integer and linear programming and network optimization techniques and encompasses the entire scheduling process from forecasting of requirements to printing employee schedule choices. Since its implementation in 1983, it has been used to develop work schedules for 4,000 employees on a regular basis and is eventually expected to schedule 10,000 employees or 20 percent of United’s total work force. The system has produced direct labor cost savings of over $6 million annually while earning rave reviews from United upper management, operating managers, and affected employees.

Suggested Citation

  • Thomas J. Holloran & Judson E. Byrn, 1986. "United Airlines Station Manpower Planning System," Interfaces, INFORMS, vol. 16(1), pages 39-50, February.
    • Handle: RePEc:inm:orinte:v:16:y:1986:i:1:p:39-50
    DOI: 10.1287/inte.16.1.39
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    Citations

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    Cited by:

    1. Thompson, Gary M. & Pullman, Madeleine E., 2007. "Scheduling workforce relief breaks in advance versus in real-time," European Journal of Operational Research, Elsevier, vol. 181(1), pages 139-155, August.
    2. Anuj Mehrotra & Kenneth E. Murphy & Michael A. Trick, 2000. "Optimal shift scheduling: A branch‐and‐price approach," Naval Research Logistics (NRL), John Wiley & Sons, vol. 47(3), pages 185-200, April.
    3. Julie Poullet & Axel Parmentier, 2020. "Shift Planning Under Delay Uncertainty at Air France: A Vehicle-Scheduling Problem with Outsourcing," Transportation Science, INFORMS, vol. 54(4), pages 956-972, July.
    4. Easton, F. F. & Rossin, D. F., 1997. "Overtime schedules for full-time service workers," Omega, Elsevier, vol. 25(3), pages 285-299, June.
    5. Linda V. Green & Peter J. Kolesar & João Soares, 2001. "Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands," Operations Research, INFORMS, vol. 49(4), pages 549-564, August.
    6. M J Brusco & T R Johns, 2011. "An integrated approach to shift-starting time selection and tour-schedule construction," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(7), pages 1357-1364, July.
    7. Brusco, Michael J. & Jacobs, Larry W., 1998. "Eliminating redundant columns in continuous tour scheduling problems," European Journal of Operational Research, Elsevier, vol. 111(3), pages 518-525, December.
    8. S Casado & M Laguna & J Pacheco, 2005. "Heuristical labour scheduling to optimize airport passenger flows," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(6), pages 649-658, June.
    9. Thompson, Gary M. & Goodale, John C., 2006. "Variable employee productivity in workforce scheduling," European Journal of Operational Research, Elsevier, vol. 170(2), pages 376-390, April.
    10. Brusco, Michael J. & Jacobs, Larry W., 1995. "Cost analysis of alternative formulations for personnel scheduling in continuously operating organizations," European Journal of Operational Research, Elsevier, vol. 86(2), pages 249-261, October.

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