IDEAS home Printed from https://ideas.repec.org/a/igg/jsds00/v14y2023i1p1-23.html
   My bibliography  Save this article

A Business Intelligence Effectiveness Model: Enhancing Organizational Decision-Making Capability

Author

Listed:
  • Sam Aubrey Fabian February

    (Business School, Nelson Mandela University, South Africa)

Abstract

Business intelligence (BI) is a technology-driven process that contributes toward revealing the position of an organisation in comparison to its competitors, market conditions, and future trends, and presents demographic and economic information. The objective of the research was to identify the elements that determine the effectiveness of BI for organisations. The research proposes a BI effectiveness model to enhance decision-making support by ensuring that decision-makers receive the right information at the right time in the most appropriate format. A quantitative research approach was followed, and purposive sampling was used for selecting research participants within an organisation in the telecommunications sector. The effectiveness of a BI department has a direct impact on the strength of an organization's decision-making capability. The components of the BI effectiveness model suggest focus areas for more effective information flow throughout the organisation, improved information accessibility, improved decision-making, and ultimately, improved productivity.

Suggested Citation

  • Sam Aubrey Fabian February, 2023. "A Business Intelligence Effectiveness Model: Enhancing Organizational Decision-Making Capability," International Journal of Strategic Decision Sciences (IJSDS), IGI Global, vol. 14(1), pages 1-23, January.
    • Handle: RePEc:igg:jsds00:v:14:y:2023:i:1:p:1-23
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSDS.320513
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. William Yeoh & Aleš Popovič, 2016. "Extending the understanding of critical success factors for implementing business intelligence systems," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 67(1), pages 134-147, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carin Venter, 2019. "A Critical Systems Approach to Elicit User-Centric Business Intelligence Business Requirements," Systemic Practice and Action Research, Springer, vol. 32(5), pages 481-500, October.
    2. Asma I. Magaireah* & HidayahSulaiman & Nor’ashikin Ali, 2019. "Identifying the Most Critical Factors to Business Intelligence Implementation Success in the Public Sector Organizations," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 5(2), pages 450-462, 02-2019.
    3. Ashrafi, Amir & Zare Ravasan, Ahad & Trkman, Peter & Afshari, Samira, 2019. "The role of business analytics capabilities in bolstering firms’ agility and performance," International Journal of Information Management, Elsevier, vol. 47(C), pages 1-15.
    4. Mohammad Reza Seddigh & Sajjad Shokouhyar & Fatemeh Loghmani, 2023. "Approaching towards sustainable supply chain under the spotlight of business intelligence," Annals of Operations Research, Springer, vol. 324(1), pages 937-970, May.
    5. Sumera Ahmad & Suraya Miskon & Rana Alabdan & Iskander Tlili, 2020. "Towards Sustainable Textile and Apparel Industry: Exploring the Role of Business Intelligence Systems in the Era of Industry 4.0," Sustainability, MDPI, vol. 12(7), pages 1-23, March.
    6. Merhi, Mohammad I., 2021. "Evaluating the critical success factors of data intelligence implementation in the public sector using analytical hierarchy process," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    7. Božič, Katerina & Dimovski, Vlado, 2019. "Business intelligence and analytics for value creation: The role of absorptive capacity," International Journal of Information Management, Elsevier, vol. 46(C), pages 93-103.
    8. Placide Poba-Nzaou & Malatsi Galani & Chaima Aloui, 2022. "Business Intelligence Adoption and Implementation Risk in SMEs: Insights From an Empirical Study in Tunisia," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 13(1), pages 1-22, January.
    9. Thamir Hamad Alaskar, 2023. "Innovation Capabilities as a Mediator between Business Analytics and Firm Performance," Sustainability, MDPI, vol. 15(6), pages 1-20, March.
    10. Sumera Ahmad & Suraya Miskon & Rana Alabdan & Iskander Tlili, 2020. "Exploration of Influential Determinants for the Adoption of Business Intelligence System in the Textile and Apparel Industry," Sustainability, MDPI, vol. 12(18), pages 1-21, September.
    11. Omar Mohammed Zraqat, 2020. "The Moderating Role of Business Intelligence in the Impact of Big Data on Financial Reports Quality in Jordanian Telecom Companies," Modern Applied Science, Canadian Center of Science and Education, vol. 14(2), pages 1-71, February.
    12. Fatih Gurcan & Ahmet Ayaz & Gonca Gokce Menekse Dalveren & Mohammad Derawi, 2023. "Business Intelligence Strategies, Best Practices, and Latest Trends: Analysis of Scientometric Data from 2003 to 2023 Using Machine Learning," Sustainability, MDPI, vol. 15(13), pages 1-23, June.
    13. Appelbaum, Deniz & Kogan, Alexander & Vasarhelyi, Miklos & Yan, Zhaokai, 2017. "Impact of business analytics and enterprise systems on managerial accounting," International Journal of Accounting Information Systems, Elsevier, vol. 25(C), pages 29-44.
    14. Danny Sittrop & Cheryl Crosthwaite, 2021. "Minimising Risk—The Application of Kotter’s Change Management Model on Customer Relationship Management Systems: A Case Study," JRFM, MDPI, vol. 14(10), pages 1-20, October.
    15. Ashraf Labib & Salem Chakhar & Lorraine Hope & John Shimell & Mark Malinowski, 2022. "Analysis of noise and bias errors in intelligence information systems," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(12), pages 1755-1775, December.
    16. Pushpa Rani, 2019. "Strategy Implementation in Organizations: A Conceptual Overview," Management, University of Primorska, Faculty of Management Koper, vol. 14(3), pages 205-218.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jsds00:v:14:y:2023:i:1:p:1-23. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.