IDEAS home Printed from https://ideas.repec.org/a/ids/ijiscm/v7y2014i1p3-22.html
   My bibliography  Save this article

Learning as a change agent in ERP enabled organisations - a case analysis

Author

Listed:
  • Rajendran Raju
  • Ranga Rajagopal

Abstract

Although organisations implement enterprise resource planning (ERP) systems as part of their strategic management initiatives, most of them do not realise the expected level of business benefits. This could be understood better by studying the outcome-based measures (use, learning and value). Learning can contribute to improved and strategic use of the system resulting in efficiency and effectiveness. Organisational change can be brought about by institutionalising this learning which can ensure better system usage leading to enhancement in business value. A conceptual model has been developed and validated through a case study to demonstrate how organisations can manage their learning dynamically to enhance usage of information systems to deliver enhanced task performance leading to better impact.

Suggested Citation

  • Rajendran Raju & Ranga Rajagopal, 2014. "Learning as a change agent in ERP enabled organisations - a case analysis," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 7(1), pages 3-22.
    • Handle: RePEc:ids:ijiscm:v:7:y:2014:i:1:p:3-22
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=65051
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sarv Devaraj & Rajiv Kohli, 2003. "Performance Impacts of Information Technology: Is Actual Usage the Missing Link?," Management Science, INFORMS, vol. 49(3), pages 273-289, March.
    2. Shiow-Luan Wang & Chun-Hui Wu & Chyuan Perng, 2008. "Improving organisational learning for project success: a knowledge management perspective," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 3(4), pages 287-300.
    3. Casey G. Cegielski & Dianne J. Hall & Carl Rebman, 2006. "Enterprise resource planning systems implementation success," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 1(3), pages 301-317.
    4. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    5. Sapna Poti & Sanghamitra Bhattacharyya & T.J. Kamalanabhan, 2010. "Change processes and its impact on individuals: perception of ERP users in India," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 4(4), pages 275-298.
    6. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    7. David M. Bourrie & Chetan S. Sankar & Brannon McDaniel, 2012. "The impact on ERP implementation by leadership and organisational culture: a case analysis," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 6(2), pages 112-131.
    8. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Katherine C. Kellogg & Wanda J. Orlikowski & JoAnne Yates, 2006. "Life in the Trading Zone: Structuring Coordination Across Boundaries in Postbureaucratic Organizations," Organization Science, INFORMS, vol. 17(1), pages 22-44, February.
    2. Duniesky Feitó Madrigal & Alejandro Mungaray Lagarda & Michelle Texis Flores, 2016. "Factors associated with learning management in Mexican micro-entrepreneurs," Estudios Gerenciales, Universidad Icesi, vol. 32(141), pages 381-386, December.
    3. Mohajan, Haradhan, 2016. "Sharing of Tacit Knowledge in Organizations: A Review," MPRA Paper 82958, University Library of Munich, Germany, revised 15 Jun 2016.
    4. Xiao Zhang & Luqun Xie & Jiatao Li & Li Cheng, 2022. "“Outside in”: Global demand heterogeneity and dynamic capabilities of multinational enterprises," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(4), pages 709-722, June.
    5. Mike Bartholomaei, 2005. "To Know is to Be: Three Perspectives on the Codification of Knowledge," SPRU Working Paper Series 131, SPRU - Science Policy Research Unit, University of Sussex Business School.
    6. Popa, Simona & Soto-Acosta, Pedro & Perez-Gonzalez, Daniel, 2018. "An investigation of the effect of electronic business on financial performance of Spanish manufacturing SMEs," Technological Forecasting and Social Change, Elsevier, vol. 136(C), pages 355-362.
    7. Feldman, Maryann P. & Kogler, Dieter F., 2010. "Stylized Facts in the Geography of Innovation," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 1, chapter 0, pages 381-410, Elsevier.
    8. Sharath Sasidharan & Radhika Santhanam & Daniel J. Brass & Vallabh Sambamurthy, 2012. "The Effects of Social Network Structure on Enterprise Systems Success: A Longitudinal Multilevel Analysis," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 658-678, September.
    9. Carmen Echebarria & Jose M. Barrutia, 2013. "Factors Affecting the Attitude of Local Authorities towards Local Agenda 21," ERSA conference papers ersa13p1082, European Regional Science Association.
    10. Maurizio Zollo, 2009. "Superstitious Learning with Rare Strategic Decisions: Theory and Evidence from Corporate Acquisitions," Organization Science, INFORMS, vol. 20(5), pages 894-908, October.
    11. Tiziana Callari & Corinne Bieder & Barry Kirwan, 2019. "What is it like for a middle manager to take safety into account? Practices and challenges," Post-Print hal-01935746, HAL.
    12. Hong Y. Park & Hyejung Chang & Yong-Seung Park, 2015. "Firm’s knowledge creation structure for new product development," Cogent Business & Management, Taylor & Francis Journals, vol. 2(1), pages 1023507-102, December.
    13. Nooteboom, Bart, 1996. "Towards a cognitive theory of the firm : issues and a logic of change," Research Report 97B05, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    14. Peter Otto & Martin Simon, 2008. "Dynamic perspectives on social characteristics and sustainability in online community networks," System Dynamics Review, System Dynamics Society, vol. 24(3), pages 321-347, September.
    15. Anne Bartel-Radic, 2006. "Intercultural Learning in Global Teams," Post-Print hal-03566013, HAL.
    16. Matthew Hawkins, 2015. "Market Identification to Generation: A Practice Theory Market Orientation," Post-Print hal-01507884, HAL.
    17. Christoph Riedl & Victor P. Seidel, 2018. "Learning from Mixed Signals in Online Innovation Communities," Organization Science, INFORMS, vol. 29(6), pages 1010-1032, December.
    18. Julio C. Acosta-Prado & Oscar H. López-Montoya & Carlos Sanchís-Pedregosa & Ulpiano J. Vázquez-Martínez, 2020. "Sustainable Orientation of Management Capability and Innovative Performance: The Mediating Effect of Knowledge Management," Sustainability, MDPI, vol. 12(4), pages 1-17, February.
    19. Stephanie Watts Sussman & Wendy Schneier Siegal, 2003. "Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption," Information Systems Research, INFORMS, vol. 14(1), pages 47-65, March.
    20. Cohendet Patrick & Llerena Patrick & Simon Laurent, 2014. "The Routinization of Creativity: Lessons from the Case of a Video-game Creative Powerhouse," Journal of Economics and Statistics (Jahrbuecher fuer Nationaloekonomie und Statistik), De Gruyter, vol. 234(2-3), pages 120-141, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijiscm:v:7:y:2014:i:1:p:3-22. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=79 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.