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The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks

Author

Listed:
  • Noor Aqqad
  • Bader Obeidat
  • Ali Tarhini
  • Ra'ed Masa'deh

Abstract

This study aims to investigate the relationship among emotional intelligence and job performance in Jordanian banks through the mediating effect of conflict management styles. Quantitative research design and regression analysis were applied on a total of 447 valid returns that were obtained in a questionnaire based survey. The results showed that both emotional intelligence and conflict management styles were significantly and positively related to job performance. The results also showed that emotional intelligence and conflict management styles were positively and significantly related to each other. Finally, the findings revealed that conflict management styles exert a significant mediating effect on the relationship between emotional intelligence and conflict management styles. This study implies that Jordanian banks should try their best to promote and facilitate emotional intelligence among their employees in an effort to improve their job performance, which will eventually yield positive results for the bank as a whole.

Suggested Citation

  • Noor Aqqad & Bader Obeidat & Ali Tarhini & Ra'ed Masa'deh, 2019. "The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 19(3), pages 225-265.
    • Handle: RePEc:ids:ijhrdm:v:19:y:2019:i:3:p:225-265
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    7. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Prof. Dr. Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Relationship on Achieving Organizational Commitment: A Theoretical Study," Journal of Business & Management (COES&RJ-JBM), , vol. 7(1), pages 34-57, January.
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    10. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Impact on Achieving Organizational Excellence via the Mediating Role of Organizational Commitment: A Case Study in National Center for Security and Crisis Man," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(1), pages 106-138, January.
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    12. Laith Walid Fatafta & Shaker Habis Nawafleh & Heba Eid Al Darwaish, 2019. "Reviewing the Mediating Role of Quality Management Capabilities on the Effect of Information Technology on Organizational Performance," Journal of Business & Management (COES&RJ-JBM), , vol. 7(3), pages 234-251, July.
    13. Kholoud Sudqi Al-Louzi, 2019. "Reviewing the Concept of Innovation and it relationship with Organizational Innovation: A Literature Review," Journal of Business & Management (COES&RJ-JBM), , vol. 7(4), pages 293-315, October.
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    15. Yazan Taher Shawabkeh & Prof. Dr. Musa Al-Lozi, 2019. "Organizational Justice and its Importance in Business Organizations: A Theoretical Perspective," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 80-94, April.
    16. Yazan Taher Shawabkeh & Prof. Dr. Musa Al-Lozi, 2019. "Job Commitment and its Relation to Organizational Justice: A Theoretical Perspective," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 95-110, April.
    17. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Prof. Dr. Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Relationship on Achieving Organizational Excellence: A Theoretical Study," Journal of Business & Management (COES&RJ-JBM), , vol. 7(1), pages 58-79, January.
    18. Belal Hashemal-Nsour & Zeyadal Shobaki & Mohamad Alizoubidi, 2019. "The Effect of Information Systems on Bank Performance: A comparative study between Islamic and Commercial Banks in Jordan," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 526-543, July.
    19. Raid Mohammad JumahAwad Al –Kderat, 2019. "Impendent of the study of vocational education in vocational secondary schools in the city of Aqaba from the point of view of students," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 418-433, July.
    20. Bader Obeidat & Hadeel Fareed Tawalbeh & Ra’ed Masa’deh & Mohammed Ali Akour, 2019. "Reviewing the Literature among Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(2), pages 327-358, April.

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