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Critical Success Factors for Enterprise Resource Planning Systems from the Stakeholders’ Perspective: The Case of Jordan

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  • Reema Mohammad Abdel Halim
  • Mazen Arafeh
  • Ghaleb Sweis
  • Rateb Sweis

Abstract

This study is motivated by the high failure rate of enterprise resource planning (ERP). An analysis is conducted of the numerous studies that have attempted to explore factors that may lead to success in ERP. A descriptive, quantitative, and qualitative approach was used to examine the critical success factors (CSFs) and their effect on emerging ERP success in public and large private organizations in Jordan. The overall findings of this study indicate that the CSFs for ERP in the private sector are totally different from those in the public sector and that various stakeholders have different opinions regarding these factors.

Suggested Citation

  • Reema Mohammad Abdel Halim & Mazen Arafeh & Ghaleb Sweis & Rateb Sweis, 2019. "Critical Success Factors for Enterprise Resource Planning Systems from the Stakeholders’ Perspective: The Case of Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 13(1), pages 106-106, January.
    • Handle: RePEc:ibn:masjnl:v:13:y:2022:i:1:p:106
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    References listed on IDEAS

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    1. Akkermans, Henk A. & Bogerd, Paul & Yucesan, Enver & van Wassenhove, Luk N., 2003. "The impact of ERP on supply chain management: Exploratory findings from a European Delphi study," European Journal of Operational Research, Elsevier, vol. 146(2), pages 284-301, April.
    2. Bradley, Joseph, 2008. "Management based critical success factors in the implementation of Enterprise Resource Planning systems," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 175-200.
    3. Zhang, Zhe & Lee, Matthew K.O. & Huang, Pei & Zhang, Liang & Huang, Xiaoyuan, 2005. "A framework of ERP systems implementation success in China: An empirical study," International Journal of Production Economics, Elsevier, vol. 98(1), pages 56-80, October.
    4. Al-Mashari, Majed & Al-Mudimigh, Abdullah & Zairi, Mohamed, 2003. "Enterprise resource planning: A taxonomy of critical factors," European Journal of Operational Research, Elsevier, vol. 146(2), pages 352-364, April.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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