Factors Affecting Employee Performance in Family Entertainment Industry: The Mediating Role of Motivation

Companies that organize family entertainment activities caught the attention of researchers during the COVID-19 pandemic, as family entertainment became one of the main ways to relieve stress and dispel boredom during quarantine. Employees are a key asset for these companies, which ensures their market competition, and therefore the demand for entertainment services depends on the productivity and quality of their work to some extent. The purpose of this study is to determine the mediating effects of motivation in the relationship between discipline, competence, and employee performance. The number of samples used is 142 respondents from family entertainment employees in Jakarta, Indonesia. Data collection was carried out by distributing questionnaires using a 5-point Likert scale. The data of the survey were analyzed and interpreted with Partial Least Squares-Structural Equation Modeling (PLS-SEM). This study finds non-significant positive associations between discipline and employee performance but a significant positive association between discipline and motivation. The result indicates that competence has a direct effect on motivation and employee performance. Meanwhile, motivation (as a mediator variable) has a partial and full mediating effect, in which discipline and competence are independent variables, and employee performance is a dependent variable. Findings from this study can be used to address productivity problems in family entertainment companies. It was revealed that companies can grow and develop through discipline and competence, which lead to increased employee performance.