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Middle Management s Resistance to Digital Change

Author

Listed:
  • Konstantin Bagrationi

    (National Research University Higher School of Economics)

  • Thomas Thurner

    (National Research University Higher School of Economics)

Abstract

This paper investigates middle managers resistance to digital transformation initiatives and suggests strategies for overcoming such resistance using the example of a major Russian transportation company. This study employed a mixed-methods approach to assess middle managers values and to identify patterns of resistance behavior. The case studies further illustrate the resistance of middle managers and how the company under study responded to these incidents. The findings reveal a significant relationship between employees attitudes toward routine and their resistance to digital transformation. Managers with high scores in tradition, conformity, security, and power values, as well as a strong positive attitude toward routine, were more resistant to change. Conversely, those with high scores in universalism, self-direction, and stimulation values were more open to change. By addressing the values and concerns driving middle managers attitudes, organizations can better support them in overcoming resistance to digital transformation. The study also offers practical strategies for aligning digital transformation efforts with middle managers values, thereby fostering a more positive attitude toward change and facilitating successful implementation.

Suggested Citation

  • Konstantin Bagrationi & Thomas Thurner, 2023. "Middle Management s Resistance to Digital Change," Foresight and STI Governance, National Research University Higher School of Economics, vol. 17(2), pages 49-60.
    • Handle: RePEc:hig:fsight:v:17:y:2023:i:2:p:49-60
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    References listed on IDEAS

    as
    1. Samuelson, William & Zeckhauser, Richard, 1988. "Status Quo Bias in Decision Making," Journal of Risk and Uncertainty, Springer, vol. 1(1), pages 7-59, March.
    2. Ritu Agarwal & Guodong (Gordon) Gao & Catherine DesRoches & Ashish K. Jha, 2010. "Research Commentary ---The Digital Transformation of Healthcare: Current Status and the Road Ahead," Information Systems Research, INFORMS, vol. 21(4), pages 796-809, December.
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    1. repec:bcp:journl:v:9:y:2025:i:11:p:1532-1542 is not listed on IDEAS

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    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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