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Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots

Author

Listed:
  • Inwon Kang

    (Department of International Business and Trade, Kyung Hee University, Seoul 02447, Korea)

  • Shin Han

    (Division of Behavioral & Organizational Sciences, Claremont Graduate University, Claremont, CA 91711, USA)

  • Jiwon Lee

    (Department of International Business and Trade, Kyung Hee University, Seoul 02447, Korea)

Abstract

By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building communications in terms of sustainability of team process predicted greater communication satisfaction at work. Also, both task interdependence and shared leadership influenced both types of air traffic controller-pilot communication. However, only relationship-building communication had a direct influence on perceived work performance whereas task-oriented communication had not. Along with task-oriented factors, this study raises the relationship-oriented factors as important resources for the sustainable team performance in airline industry.

Suggested Citation

  • Inwon Kang & Shin Han & Jiwon Lee, 2017. "Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots," Sustainability, MDPI, vol. 9(10), pages 1-16, September.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:10:p:1770-:d:113690
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    References listed on IDEAS

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    1. Wei Sun & Ang Xu & Yufan Shang, 2014. "Transformational leadership, team climate, and team performance within the NPD team: Evidence from China," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 127-147, March.
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    Cited by:

    1. Yang, Hui-Hua & Chang, Yu-Hern & Chou, Yi-Hui, 2023. "Subjective measures of communication errors between pilots and air traffic controllers," Journal of Air Transport Management, Elsevier, vol. 112(C).

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