IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v112y2023ics0969699723001047.html
   My bibliography  Save this article

Subjective measures of communication errors between pilots and air traffic controllers

Author

Listed:
  • Yang, Hui-Hua
  • Chang, Yu-Hern
  • Chou, Yi-Hui

Abstract

Communication errors between aircraft pilots and air traffic controllers are one of the most critical issues for aviation safety. Air traffic controller and pilot interaction may involve communication errors, becoming the most common factor combination that leads to a number of high-severity aviation incidents. This study explored the factors and aviation occurrences of pilot-controller communication errors and offered several recommendations to improve flight safety. The perspectives of pilots and air traffic controllers were separately analyzed via two differently designed survey questionnaires. Then, t-tests, analysis of variance, factor analysis, and linear regression analysis were performed to analyze the survey results, and concluded five factors, two communication errors, and two main aviation occurrences. Based on the results, this study suggested improving controllers' professional abilities, such as using the correct phraseology, listening comprehension, concentration, and giving accurate, clear and concise instructions. Strengthening pilots' training on situational awareness, standard operating processes, and urgent problem-solving is also critical. Crew resource management should be highlighted to improve communication between pilots and controllers. The findings of this study serve as reference to reduce communication errors and improve aviation safety.

Suggested Citation

  • Yang, Hui-Hua & Chang, Yu-Hern & Chou, Yi-Hui, 2023. "Subjective measures of communication errors between pilots and air traffic controllers," Journal of Air Transport Management, Elsevier, vol. 112(C).
    • Handle: RePEc:eee:jaitra:v:112:y:2023:i:c:s0969699723001047
    DOI: 10.1016/j.jairtraman.2023.102461
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699723001047
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2023.102461?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Lai, Hsueh-Yi & Chen, Chun-Hsien & Khoo, Li-Pheng & Zheng, Pai, 2019. "Unstable approach in aviation: Mental model disconnects between pilots and air traffic controllers and interaction conflicts," Reliability Engineering and System Safety, Elsevier, vol. 185(C), pages 383-391.
    2. Skaltsas, Gerasimos & Rakas, Jasenka & Karlaftis, Matthew G., 2013. "An analysis of air traffic controller-pilot miscommunication in the NextGen environment," Journal of Air Transport Management, Elsevier, vol. 27(C), pages 46-51.
    3. Inwon Kang & Shin Han & Jiwon Lee, 2017. "Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots," Sustainability, MDPI, vol. 9(10), pages 1-16, September.
    4. Ohneiser, Oliver & Helmke, Hartmut & Shetty, Shruthi & Kleinert, Matthias & Ehr, Heiko & Murauskas, Šarūnas & Pagirys, Tomas, 2021. "Prediction and extraction of tower controller commands for speech recognition applications," Journal of Air Transport Management, Elsevier, vol. 95(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yun Wang & Xuedong Yan & Yu Zhou & Qingwan Xue & Li Sun, 2017. "Individuals’ Acceptance to Free-Floating Electric Carsharing Mode: A Web-Based Survey in China," IJERPH, MDPI, vol. 14(5), pages 1-24, May.
    2. Lai, Hsueh-Yi & Chen, Chun-Hsien & Zheng, Pai & Khoo, Li Pheng, 2020. "Investigating the evolving context of an unstable approach in aviation from mental model disconnects with an agent-based model," Reliability Engineering and System Safety, Elsevier, vol. 193(C).
    3. Li, Max Z. & Ryerson, Megan S., 2019. "Reviewing the DATAS of aviation research data: Diversity, availability, tractability, applicability, and sources," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 111-130.
    4. Lai, Hsueh-Yi & Chen, Chun-Hsien & Zheng, Pai & Khoo, Li Pheng, 2019. "Towards better information transparency in the air traffic landing system: A novel agent-based model with implicit interactions," Reliability Engineering and System Safety, Elsevier, vol. 191(C).
    5. Lai, Hsueh-Yi, 2023. "Breakdowns in team resilience during aircraft landing due to mental model disconnects as identified through machine learning," Reliability Engineering and System Safety, Elsevier, vol. 237(C).
    6. Zhe Sun & Tiantian Chen & Xiaolin Meng & Yan Bao & Liangliang Hu & Ruirui Zhao, 2023. "A Critical Review for Trustworthy and Explainable Structural Health Monitoring and Risk Prognosis of Bridges with Human-In-The-Loop," Sustainability, MDPI, vol. 15(8), pages 1-28, April.
    7. Ohneiser, Oliver & Helmke, Hartmut & Shetty, Shruthi & Kleinert, Matthias & Ehr, Heiko & Murauskas, Šarūnas & Pagirys, Tomas, 2021. "Prediction and extraction of tower controller commands for speech recognition applications," Journal of Air Transport Management, Elsevier, vol. 95(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:112:y:2023:i:c:s0969699723001047. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.