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Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology

Author

Listed:
  • Li-Hsing Shih

    (Department of Resources Engineering, National Cheng Kung University, Tainan 701, Taiwan)

  • Yen-Ting Lee

    (Department of Resources Engineering, National Cheng Kung University, Tainan 701, Taiwan)

  • Fenghueih Huarng

    (Department of Business Administration, Southern Taiwan University of Science and Technology, Tainan 710, Taiwan)

Abstract

Product service system (PSS) design has drawn much attention in the last decade and is expected to be affected by the fast-growing application of Internet of Things (IoT) technologies. This study proposes a six-step design method by extending visual mapping design methods for the PSSs that plan to apply IoT technologies. A new concept of “pseudo actors” that highlights the role of the objects incorporating IoT technology is introduced in plotting actors and system maps and a useful table is recommended to help evaluate alternatives of IoT technology application. An example of a battery swapping system for electric scooters is illustrated for application potential. Actors and system maps with “pseudo actors” are presented and analyzed, while IoT technologies are applied in batteries, charging stations, cell phones, and scooters. Designers could use the proposed method to select appropriate application of IoT technologies with higher customer value in a product service system design.

Suggested Citation

  • Li-Hsing Shih & Yen-Ting Lee & Fenghueih Huarng, 2016. "Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology," Sustainability, MDPI, vol. 8(12), pages 1-16, November.
    • Handle: RePEc:gam:jsusta:v:8:y:2016:i:12:p:1217-:d:83637
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    References listed on IDEAS

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    1. Arnold Tukker, 2004. "Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet," Business Strategy and the Environment, Wiley Blackwell, vol. 13(4), pages 246-260, July.
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    Cited by:

    1. Joohyung Lim & Sungchul Choi & Chiehyeon Lim & Kwangsoo Kim, 2017. "SAO-Based Semantic Mining of Patents for Semi-Automatic Construction of a Customer Job Map," Sustainability, MDPI, vol. 9(8), pages 1-17, August.
    2. Hakyeon Lee & Hanbin Seo & Youngjung Geum, 2018. "Uncovering the Topic Landscape of Product-Service System Research: from Sustainability to Value Creation," Sustainability, MDPI, vol. 10(4), pages 1-15, March.
    3. Kurtz, Julian & Zinke-Wehlmann, Christian & Lugmair, Nina & Schymanietz, Martin & Roth, Angela, 2023. "Characterising smart service systems – Revealing the smart value," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(2), pages 112-128.
    4. Ewa Frąckiewicz, 2021. "Information and Communication Technologies as a Source of Customer Value in the Context of Balancing the Positions of Younger and Older Consumers," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    5. Shaofei Jiang & Di Feng & Chunfu Lu, 2019. "A Sustainable Innovation—Additional Services for Products Based on Personalised Customer Value," Sustainability, MDPI, vol. 11(6), pages 1-16, March.
    6. Graziela Molling & Amarolinda Zanela Klein, 2022. "Value proposition of IoT-based products and services: a framework proposal," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 899-926, June.

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