IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v17y2025i9p4217-d1650568.html
   My bibliography  Save this article

Moderating Technology Acceptance Model on Resident Empowerment in Support for Sustainable Tourism

Author

Listed:
  • Veny Megawati

    (Postgraduate Program of Technology Management, Institut Teknologi Sepuluh Nopember, Surabaya 60111, Indonesia
    Department of Management, Faculty Business and Economics, University of Surabaya, Surabaya 60293, Indonesia)

  • Bambang Widjanarko Otok

    (Department of Statistics, Institut Teknologi Sepuluh Nopember, Surabaya 60111, Indonesia)

  • Jerry Dwi Trijoyo Purnomo

    (Department of Statistics, Institut Teknologi Sepuluh Nopember, Surabaya 60111, Indonesia)

Abstract

This study investigates the impact of resident empowerment on support for sustainable tourism, with technology adoption as a moderating factor. Using the Social Exchange Theory (SET) and Technology Acceptance Model (TAM), it examined how psychological, social, and political empowerment influenced community participation in tourism development. A cross-sectional survey was conducted, involving 328 respondents from tourism villages in East Java, Indonesia. The data was analyzed using Structural Equation Modeling (SEM). The results revealed that psychological empowerment has the strongest effect on support for tourism, followed by social and political empowerment. Technology adoption significantly moderates these relationships, enhancing the positive effects of empowerment on community support. The findings highlight the need for integrating digital transformation with resident empowerment to strengthen tourism sustainability. Policymakers should focus on improving digital literacy, infrastructure, and participatory governance to maximize community involvement.

Suggested Citation

  • Veny Megawati & Bambang Widjanarko Otok & Jerry Dwi Trijoyo Purnomo, 2025. "Moderating Technology Acceptance Model on Resident Empowerment in Support for Sustainable Tourism," Sustainability, MDPI, vol. 17(9), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:9:p:4217-:d:1650568
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/17/9/4217/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/17/9/4217/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Dwiesty Dyah Utami & Wawan Dhewanto & Yuliani Dwi Lestari, 2023. "Rural tourism entrepreneurship success factors for sustainable tourism village: Evidence from Indonesia," Cogent Business & Management, Taylor & Francis Journals, vol. 10(1), pages 2180845-218, December.
    2. Ying Zhang & Jin Hooi Chan & Zhongjuan Ji & Luning Sun & Bernard Lane & Xiaoguang Qi, 2020. "The influence of community factors on local entrepreneurs’ support for tourism," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(14), pages 1758-1772, July.
    3. Haywantee Ramkissoon & Felix Mavondo & Vishnee Sowamber, 2020. "Corporate Social Responsibility at LUX* Resorts and Hotels: Satisfaction and Loyalty Implications for Employee and Customer Social Responsibility," Sustainability, MDPI, vol. 12(22), pages 1-22, November.
    4. Sooyoung Choi & Alisa Kazakova & Kijung Choi & Yong-Seok Choi & Insin Kim, 2023. "Effects of Residents’ Empowerment on Citizenship Behavior and Support for Convention Development: Moderation of Innovativeness," Sustainability, MDPI, vol. 15(18), pages 1-14, September.
    5. Bart Neuts & Senne Kimps & Jan van der Borg, 2021. "Resident Support for Tourism Development: Application of a Simplified Resident Empowerment through Tourism Scale on Developing Destinations in Flanders," Sustainability, MDPI, vol. 13(12), pages 1-19, June.
    6. Shahrukh Khalid & Muhammad Shakil Ahmad & T. Ramayah & Jinsoo Hwang & Insin Kim, 2019. "Community Empowerment and Sustainable Tourism Development: The Mediating Role of Community Support for Tourism," Sustainability, MDPI, vol. 11(22), pages 1-14, November.
    7. Way Kiat Bong & Astrid Bergland & Weiqin Chen, 2019. "Technology Acceptance and Quality of Life among Older People Using a TUI Application," IJERPH, MDPI, vol. 16(23), pages 1-21, November.
    8. Young-joo Ahn & Jeanne Bessiere, 2022. "The Role of Participative Leadership in Empowerment and Resident Participation," Sustainability, MDPI, vol. 14(18), pages 1-16, September.
    9. Iulia C. Muresan & Camelia F. Oroian & Rezhen Harun & Felix H. Arion & Andra Porutiu & Gabriela O. Chiciudean & Alexandru Todea & Ramona Lile, 2016. "Local Residents’ Attitude toward Sustainable Rural Tourism Development," Sustainability, MDPI, vol. 8(1), pages 1-14, January.
    10. Songyi Kim & Youngeun Kang & Jin-Han Park & Sung-Eun Kang, 2021. "The Impact of Residents’ Participation on Their Support for Tourism Development at a Community Level Destination," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    11. Kayode D. Aleshinloye & Kyle Maurice Woosnam & Emrullah Erul & Courtney Suess & Inhye Kong & B. Bynum Boley, 2021. "Which construct is better at explaining residents’ involvement in tourism; emotional solidarity or empowerment?," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(23), pages 3372-3386, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Drago Cvijanović & Darjan Karabašević & Aleksandra Vujko & Svetlana Vukotić & Gabrijela Popović & Vuk Mirčetić, 2025. "The Future Is Community-Led: Rethinking Rural Tourism Sustainability Through the Bregenzerwald Model," Sustainability, MDPI, vol. 17(12), pages 1-24, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. David Amani & Esther Ernest Mfumbilwa, 2024. "Destination Promotion Videos and Tourism Knowledge: A Road Toward Residents’ Empowerment in Emerging Tourism Destinations," SAGE Open, , vol. 14(3), pages 21582440241, September.
    2. Marie Kris Giango & Rodel Hintapan & Michael Suson & Ivy Batican & Looverville Quiño & Ludimie Capuyan & Jose Marie Anoos & Jannen Batoon & Joerabell Lourdes Aro & Fatima Maturan & Kafferine Yamagishi, 2022. "Local Support on Sports Tourism Development: An Integration of Emotional Solidarity and Social Exchange Theory," Sustainability, MDPI, vol. 14(19), pages 1-26, October.
    3. Sanja Obradović & Aleksandra Tešin, 2023. "Local Communities’ Perceptions of Tourism Planning in Natural Areas," Tourism and Hospitality, MDPI, vol. 4(2), pages 1-19, May.
    4. Mara Cerquetti & Concetta Ferrara & Annamaria Romagnoli & Gianluca Vagnarelli, 2022. "Enhancing Intangible Cultural Heritage for Sustainable Tourism Development in Rural Areas: The Case of the “Marche Food and Wine Memories” Project (Italy)," Sustainability, MDPI, vol. 14(24), pages 1-21, December.
    5. Xiaoyuan Wu & Shiva Hashemi & Yiyue Yao & Shaian Kiumarsi & Danping Liu & Jinquan Tang, 2023. "How Do Tourism Stakeholders Support Sustainable Tourism Development: The Case of Iran," Sustainability, MDPI, vol. 15(9), pages 1-19, May.
    6. Han-Shen Chen, 2020. "The Construction and Validation of a Sustainable Tourism Development Evaluation Model," IJERPH, MDPI, vol. 17(19), pages 1-20, October.
    7. Ricardo Tejeida-Padilla & Zeltzin Pérez-Matamoros & Mitzi Lourdes Rodríguez-Escalona & Luis Manuel Hernández-Simón & Isaías Badillo-Piña, 2025. "Social Entrepreneurship and SDGs in Rural Tourism Communities: A Systemic Approach in Yecapixtla, Morelos, Mexico," World, MDPI, vol. 6(2), pages 1-16, May.
    8. Milena Nedeljković Knežević & Marko D. Petrović & Slađana Nedeljković & Maja Mijatov & Milan M. Radovanović & Mirjana Gajić & Miroslav Škoda, 2019. "Changes in Traditional Activities of Industrial Area toward Sustainable Tourism Development," Sustainability, MDPI, vol. 11(22), pages 1-16, November.
    9. Giorgi Gogitidze & Nana Nadareishvili & Rezhen Harun & Iulia D. Arion & Iulia C. Muresan, 2022. "Exploring Residents’ Perceptions towards Tourism Development—A Case Study of the Adjara Mountain Area," Sustainability, MDPI, vol. 15(1), pages 1-18, December.
    10. Gangwei Cai & Baoping Zou & Xiaoting Chi & Xincheng He & Yuang Guo & Wen Jiang & Qian Wu & Yujin Zhang & Yanna Zhou, 2023. "Neighborhood Spatio-Temporal Impacts of SDG 8.9: The Case of Urban and Rural Exhibition-Driven Tourism by Multiple Methods," Land, MDPI, vol. 12(2), pages 1-37, January.
    11. Alieh Abadi & Mehdi Khakzand, 2022. "Extracting the qualitative dimensions of agritourism for the sustainable development of Charqoli village in Iran: the promotion of vernacular entrepreneurship and environment-oriented preservation per," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(11), pages 12609-12671, November.
    12. Francisco J. Castellano-Álvarez & Ana Nieto Masot & José Castro-Serrano, 2020. "Intangibles of Rural Development. The Case Study of La Vera (Extremadura, Spain)," Land, MDPI, vol. 9(6), pages 1-18, June.
    13. Faith Samkange & Haywantee Ramkissoon & Juliet Chipumuro & Henry Wanyama & Gaurav Chawla, 2021. "Innovative and Sustainable Food Production and Food Consumption Entrepreneurship: A Conceptual Recipe for Delivering Development Success in South Africa," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
    14. Haywantee Ramkissoon, 2021. "Social Bonding and Public Trust/Distrust in COVID-19 Vaccines," Sustainability, MDPI, vol. 13(18), pages 1-6, September.
    15. Rezhen Harun & Gabriela O. Chiciudean & Kawan Sirwan & Felix H. Arion & Iulia C. Muresan, 2018. "Attitudes and Perceptions of the Local Community towards Sustainable Tourism Development in Kurdistan Regional Government, Iraq," Sustainability, MDPI, vol. 10(9), pages 1-13, August.
    16. Anne Hardy & Leonie J. Pearson, 2016. "Determining Sustainable Tourism in Regions," Sustainability, MDPI, vol. 8(7), pages 1-18, July.
    17. Bogdan-Constantin Ibănescu & Oana Mihaela Stoleriu & Alina Munteanu & Corneliu Iațu, 2018. "The Impact of Tourism on Sustainable Development of Rural Areas: Evidence from Romania," Sustainability, MDPI, vol. 10(10), pages 1-19, October.
    18. Abdullah Uslu & Emrullah Erul & José António C. Santos & Sanja Obradović & Margarida Custódio Santos, 2023. "Determinants of Residents’ Support for Sustainable Tourism Development: An Empirical Study in Midyat, Turkey," Sustainability, MDPI, vol. 15(13), pages 1-14, June.
    19. Georgică Gheorghe & Petronela Tudorache & Ioan Mihai Roşca, 2023. "The Contribution of Green Marketing in the Development of a Sustainable Destination through Advanced Clustering Methods," Sustainability, MDPI, vol. 15(18), pages 1-24, September.
    20. Bojan Đerčan & Dragica Gatarić & Milka Bubalo Živković & Marija Belij Radin & Danijela Vukoičić & Bojana Kalenjuk Pivarski & Tamara Lukić & Petar Vasić & Milena Nikolić & Miloš Lutovac & Milena Lutova, 2023. "Evaluating Farm Tourism Development for Sustainability: A Case Study of Farms in the Peri-Urban Area of Novi Sad (Serbia)," Sustainability, MDPI, vol. 15(17), pages 1-21, August.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:17:y:2025:i:9:p:4217-:d:1650568. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.